Private Persons
Businesses
Private Banking
Commercial Banking
All websites
    Contact
    Login Login Login Login Login Login
    Join us Open a current account Login Login Login Login Login Login

    Take care of your banking and insurance needs with Kate

    Take care of your banking and insurance needs with Kate

    Kate is your personal assistant in KBC Mobile. She can assist you with all kinds of banking and insurance matters or help you find what you’re looking for. If you’d like to know how to file a claim or carry out a transaction with Kate, you can quickly find all the details here. 

    Transferring money

    Debit and credit cards 

    Ordering foreign currency 

    Filing a claim 

    Saving and investing

    Kate Coins

    Transferring money

     
    1. Log in to KBC Mobile and tap the Kate search bar at the top of your screen     
    2. Just tell Kate: ‘Make a transfer'
    3. Choose the account you wish to transfer from
    4. Follow the instructions

    Learn more about making transfers.

     
    1. Log in to KBC Mobile and tap the Kate search bar at the top of your screen   
    2. Just tell Kate: ‘Make an international transfer'. 
    3. Choose between an international transfer and a SEPA Credit Transfer
    4. Follow the instructions

    Learn more about making international transfers.

    If you’ve paid for something twice or sent money to the wrong account number, you can quickly ask Kate for help.
    1. Log in to KBC Mobile and tap the Kate search bar at the top of your screen   
    2. Just tell Kate: ‘Cancel a transfer'
    3. Kate will check if you can still cancel your payment   
    4. If it’s still possible, follow Kate’s instructions 

    Learn more about making transfers.

    1. Log in to KBC Mobile and tap the Kate search bar at the top of your screen  
    2. Just tell Kate: ‘Scan QR code'
    3. Scan the QR code 
    4. Choose the account to transfer the money from and confirm 

    Learn more about paying with your smartphone.

    1. Log in to KBC Mobile and tap the Kate search bar at the top of your screen  
    2. Ask Kate for details such as: ‘KBC BIC’
    3. Kate will help you

     

    Debit and credit cards

     
    1. Log in to KBC Mobile and tap the Kate search bar at the top of your screen   
    2. Just tell Kate: ‘Forgotten my PIN’ 
    3. Follow the instructions

    Learn more about debit cards.

    1. Log in to KBC Mobile and tap the Kate search bar at the top of your screen  
    2. Just tell Kate: ‘Block my card’
    3. Follow the instructions 

    Learn more about debit and credit cards.

    1. Log in to KBC Mobile and tap the Kate search bar at the top of your screen  
    2. Just tell Kate: ‘Replace my card’
    3. Choose the card you want to replace
    4. Follow the instructions

    Learn more about debit and credit cards.

    1. Log in to KBC Mobile and tap the Kate search bar at the top of your screen  
    2. Just tell Kate: ‘Request a new card'
    3. Follow the instructions.

    Learn more about debit and credit cards.

    1. Log in to KBC Mobile and tap the Kate search bar at the top of your screen  
    2. Just tell Kate: ‘View my billing statement’ 
    3. Follow the instructions 

    Learn more about credit cards.

     
    1. Log in to KBC Mobile and tap the Kate search bar at the top of your screen  
    2. Just tell Kate: ‘Change my limit’
    3. Choose the card for which you want to change your limit
    4. Follow the instructions

    Learn more about credit cards.

    Ordering foreign currency

    1. Log in to KBC Mobile and tap the Kate search bar at the top of your screen  
    2. Just tell Kate: ‘Order foreign currency
    3. Follow the instructions 

    Learn more about ordering foreign currency.

    Filing a claim

    1. Log in to KBC Mobile and tap the Kate search bar at the top of your screen 
    2. Just tell Kate: ‘File a claim’
    3. Follow the instructions 

    Learn more about filing a claim.

    Saving and investing

    1. Log in to KBC Mobile and tap the Kate search bar at the top of your screen     
    2. You can ask Kate to help you to ‘Change fund’ or ‘Sell fund units’
    3. Follow the instructions 

    Learn more about saving and investing

    Kate Coins

    1. Log in to KBC Mobile and tap the Kate search bar at the top of your screen     
    2. Just tell Kate:  "Kate Coins"
    3. Select an option
    4. Follow the instructions 

    Learn more about Kate Coins