What should you do if your bike breaks down?
Call KBC Autolease Assistance on +32 (0) 3 253 61 36 and let them know it’s a KBC lease bike. This service is available 24/7.
We need the following details from you
- The number of the KBC sticker or Velopass on your bike (if you have a speed pedelec, this number is shown on the number plate)
- Brief description of the breakdown experienced
- Brief description of the type of bicycle
- Where you’ve broken down
Don’t have bicycle roadside assistance under your lease contract?
If not and your bike is damaged or stolen, get in touch with the person in charge of lease bikes at your company as soon as possible.
Who can get bicycle roadside assistance and where?
KBC Autolease Assistance for bicycles covers you in the Benelux region and up to 25 kilometres outside Belgium.
Eligibility for roadside assistance is linked to the bike, so it doesn’t matter who’s riding it.
When can you request bicycle roadside assistance?
You can request our service if you suddenly and unexpectedly find yourself unable to use your bike. By this we mean
- Your bike can no longer be used (for example, due to a technical defect, flat tyre, accident, vandalism, theft or attempted theft)
- You can no longer ride your bike in a way that’s compliant with the highway code (for example, if your light is broken)
If you’ve already taken your bike to a repair shop, you won’t be able to get roadside assistance.
Good to know
You are only entitled to roadside assistance if
- You stay with the bike (except if you have to go to hospital)
- The roadside assistance service can reach your bike
What is and is not included in the roadside assistance?
Included
Someone from our service will come to you and try to fix your bike. If that doesn't work, we’ll take your bike to your
- Preferred bike repair shop
- Destination or departure point
- Home
Items such as bicycle trailers are also covered if they are attached to your bike at the time of immobilisation. Assistance will not be provided if only the bicycle trailer is immobile and the bike itself can still be ridden.
If the bicycle is stolen, KBC Autolease Assistance will arrange for you to be transported to the start or end point of your journey, subject to a maximum cost of 80 euros. You can only request assistance if you can prove that you did everything possible to minimise the risk of the bike being stolen and if you reported the theft to the police.
Not included
- Costs for spare parts or bicycle repair materials
- Repair and maintenance costs
- Call-outs arising from incidents that do not immobilise the bicycle
- Bike repair costs that you incurred yourself
- Transport of cargo (goods and/or animals)
- Damage, breakdowns or accidents that occur while using your bike to train for or take part in official sports events
- Stolen or damaged bike parts or accessories due to a breakdown or accident
- Assistance for a bike already at a repair service
- Police-ordered removal
- Improper use or fraud
- Breakdown due to making adjustments, installing accessories or using non-original parts
- Call-outs if you have lost the key to your lock
- Breakdown due to poor maintenance of your bike
- Call-outs to places inaccessible to the roadside assistance service
- Call-outs outside the Benelux region and further than 25 kilometres outside Belgium
- Medical assistance provided to the bicycle rider or passenger