Contact your KBC branch or KBC Live to adjust your limit. Changes to your limit are effective immediately.

Travelling abroad on business and want to use your card while you’re away? Our KBC Touch, KBC Mobile and KBC Business Dashboard apps let you set where your credit card can be used. Worldwide use (excluding the US) is the standard setting. You can change this setting for use just in Europe or worldwide (including the US).

How do I activate my card for use in other countries?

On your desktop or tablet

1. Log in to KBC Touch, KBC Mobile or KBC Business Dashboard
2. Select the card to be activated
3. Select ‘Manage card’
4. Select where you want to use your card under 'Standard region'
5. Or select 'Temporary exception' to make your card temporarily usable in another region
   

On your smartphone

1. Log in to KBC Mobile
2. Tap ‘My KBC’
3. Select your credit card under 'Means of payment'
4. Tap the three dots at the top right
5. Tap 'International card use'
6. Select where you want to use your card under 'Standard region'.
7. Or select 'Temporary exception' to make your card temporarily usable in another region

Ask Kate

1. Log in to KBC Mobile
2. Tap the Kate icon at the top right of your screen
3. Type 'use card abroad'

Kate will help you right away.

Please note: paying for things and withdrawing cash with your credit card is not always charge-free.

• I know my current PIN
  Change your PIN at an ATM at any time.
• I’ve forgotten my PIN
  • Option 1:  Ask Kate for a new PIN in KBC Mobile
  • Option 2: Request a new PIN in KBC Mobile
    Go to ‘My KBC’, scroll to ‘Means of payment’ and select your credit card. Tap the three dots at the top of you screen, go to ‘Settings’, select ‘Manage PIN’, then ‘Choose a new PIN’ and follow the instructions. All you now need to do is choose a new PIN at one of our ATMs.
  • Option 3: Contact KBC Live or your KBC branch
    We’ll make sure you can choose a new PIN at one of our ATMs or that a new one is posted to your home address.

You can withdraw up to 620 euros every four days. This can be done from any ATM in Belgium or abroad where you see the Mastercard logo.

Don't forget that withdrawing cash with your credit card costs you more in fees.

See what it costs to withdraw cash with your credit card

• Option 1: Ask Kate for a new PIN in KBC Mobile
  
• Option 2: Request a new PIN in KBC Mobile
  Go to ‘My KBC’, scroll to ‘Means of payment’ and select your credit card. Tap the three dots at the top of you screen, go to ‘Settings’, select ‘Manage PIN’, then ‘Choose a new PIN’ and follow the instructions. All you now need to do is choose a new PIN at one of our ATMs.
• Option 3: Contact KBC Live or your KBC branch
  We’ll make sure you can choose a new PIN at one of our ATMs or that a new one is posted to your home address.

On your desktop or tablet

1. Quickly replace your defective card using KBC Touch, KBC Mobile or KBC Business Dashboard.
2. To do this, go to the ‘Manage card’ tab for your credit card.

On your smartphone

1. Log in to KBC Mobile
2. Tap ‘My KBC’
3. Select your credit card under 'Means of payment'
4. Tap the three dots at the top right
5. Tap ‘Block or replace’
6. Select 'Replace your card' and follow the instructions

Ask Kate

1. Log in to KBC Mobile
2. Tap the Kate icon at the top right of your screen
3. Type 'request new card’

Kate will help you right away.

If you haven’t started using our online tools yet, get in touch with your KBC branch or KBC Live.
We’ll check your card and, if necessary, ensure that it is replaced as soon as possible.