Card lost or stolen?
Kate, your digital assistant in KBC Mobile, will help you block your card right away. You can find Kate at the top right in your app.
Not using our Mobile app yet? Call Card Stop on +32 78 170 170 to prevent it being misused.
Kate also helps you with your card
Want to block or unblock your card? Or change your debit card limits? Just ask Kate, your digital assistant in KBC Mobile.
If your bank, credit or prepaid card is lost
Act without delay and block your card with KBC Mobile. Tap the card you want to block, select 'Card Stop' and follow the instructions. Alternatively, call Card Stop immediately on +32 78 170 170.
Card Stop will block your card and ensure you get a new one. Card Stop can be contacted at any time.
If your bank, credit or prepaid card is stolen
- Log in to KBC Mobile
- Tap ‘My KBC’
- Select your faulty debit card under 'Means of payment'
- Tap ‘Block or replace’
- Select Card Stop and follow the instructions
You can also ask Kate to block your card
- Log in to KBC Mobile
- Tap the Kate icon at the top right of your screen
- Type ‘block card’
Alternatively, call Card Stop immediately on +32 78 170 170. Also, file an official report with the police within 24 hours.
Lost both your debit card and your phone? Call us right away (24/7) and we’ll block all your KBC apps.
- Meld je aan in KBC Mobile
- Tap ‘My KBC’
- Select your credit card or prepaid card under 'Means of payment'
- Tap the three dots at the top right
- Tap ‘Settings’
- Tap ‘Block or replace’
- Select Card Stop and follow the instructions
You can also ask Kate to block your card
- Log in to KBC Mobile
- Tap the Kate icon at the top right of your screen
- Type ‘block card’
Alternatively, call Card Stop immediately on +32 78 170 170. Also, file an official report with the police within 24 hours.
Lost both your debit card and your phone? Call us right away (24/7) and we’ll block all your KBC apps.
If your bank, credit or prepaid card is retained by an ATM
Act without delay and block your card with KBC Mobile. Tap the card you want to block, select 'Card Stop' and follow the instructions.
You can also ask Kate to block your card
- Log in to KBC Mobile
- Tap the Kate icon at the top right of your screen
- Type ‘block card’
Alternatively, call Card Stop immediately on +32 78 170 170. That way you can be sure that nobody can use your card and you'll automatically receive a new one.
If your card has been retained by a KBC, CBC or KBC Brussels ATM, we'll send you a free text message to let you know.
Bank, credit or prepaid card refused
Cards may be refused for various reasons. To find out more:
More info (Dutch)
More info (French)
Information you need to give to Card Stop
The Card Stop operator will ask you for details of
- The circumstances, i.e. whether your card has been lost, stolen or retained by an ATM
- Who you are, including your name, where you live and when you were born
- The card to be stopped, including what type of card it is, its number and who issued it
- The account number linked to the card
- Your phone: lost it and had KBC apps installed on it? The operator will advise you contact us (on 016 432 000) to have us block all your apps right away.
At the end of the call, you'll be given a number you need to keep as a reference.
If you get a message notifying you that your card has been blocked for online use, it means you’ve entered the wrong PIN 3 times in a row when logging in.
- Meld je aan in KBC Mobile
- Tik op 'My KBC'
- Selecteer je geblokkeerde debetkaart onder 'Betaalmiddelen'
- Tik op ‘Pincode en internetbankieren deblokkeren’
- Enter your card’s expiry date
- Use your card again with your PIN
You can also ask Kate to unblock your card
- Log in to KBC Mobile
- Tap the Kate icon at the top right of your screen
- Type ‘unblock card’
Watch this demo to see how to unblock your card's PIN using KBC Mobile.
Not using our Mobile app yet? Contact your KBC branch.
- Log in to KBC Mobile
- Tap ‘My KBC’
- Select your credit card or prepaid card under 'Means of payment'
- Tap the three dots at the top right
- Tap ‘Settings’
- Switch on 'Paying online'
You can also ask Kate to unblock your card
- Log in to KBC Mobile
- Tap the Kate icon at the top right of your screen
- Type ‘unblock card’
Watch this demo to see how to unblock your card's PIN using KBC Mobile.
Not using our Mobile app yet? Contact your KBC branch.
Reactivating your card
- Meld je aan in KBC Mobile
- Tap ‘My KBC’
- Select your blocked debit card under 'Means of payment'
- Tap 'Unblock PIN and online banking access'
- Enter your card’s expiry date, then use your card in a high-street shop or at an ATM with the same PIN
- Withdraw cash or pay in a shop to make your card work online again
You can also ask Kate to unblock your card
- Log in to KBC Mobile
- Tap the Kate icon at the top right of your screen
- Type ‘unblock card’
Not using our Mobile app yet? Contact your KBC branch.
- Log in to KBC Mobile
- Tap ‘My KBC’
- Select your credit card or prepaid card under 'Means of payment'
- Tap the three dots at the top right
- Tap ‘Settings’
- Tap 'Unblock PIN'
- Enter your card’s expiry date. Then use your card in a high-street shop or at an ATM with the same PIN
- Withdraw cash or pay in a shop to make your card work online again
You can also ask Kate to unblock your card
- Log in to KBC Mobile
- Tap the Kate icon at the top right of your screen
- Type ‘unblock card’
Not using our Mobile app yet? Contact your KBC branch.
KBC Debit Card: contact your KBC branch. We will definitely need the following details:
- Your name
- Card number and type of card
- The name of the merchant, location, time and amount
KBC Credit card and KBC Prepaid Card: you can dispute a transaction by visiting www.macarte.be, where the procedure is set out in detail. You will have to fill in an electronic form.
Changing card limits
Easily change the limits on your debit card or credit card yourself using KBC Touch or KBC Mobile. You can temporarily raise your maximum spending limit up to twice a year, as long as your card doesn’t have a KBC Flex Budget facility. If you change your limit, it takes effect right away.
Watch this demo to see how to change your transfer limit in KBC Mobile.
Activating bank and credit cards for use in the US
You can easily activate your card for payments in the United States yourself, in KBC Touch and KBC Mobile. Or you can call KBC Live.
What to do if you receive a fraud prevention letter from Worldline
If the Fraud Control department at Worldline suspects that fraudsters have accessed your card details, they will write to tell you. Thanks to its collaboration with Visa and Mastercard, Worldline can quickly trace fraud. The letter will tell you what to do.
You can find out more here.
Tip
Add Card Stop's number (+32 78 170 170) to your phone contacts so you can call them immediately if your card is lost or stolen.
Or feel free to ask Kate, your digital assistant in KBC Mobile. You can find Kate at the top right in your app.
