From 1 December 2024, you will no longer be able to use the Isabel departmental card to log in to the KBC Business Dashboard.
KBC attaches the utmost importance to the security and reliability of payments and account management. European regulations (PSD2) require customers to clearly identify (authenticate) themselves when using banking applications. Because the departmental card is not linked to one natural person and can be used by several people, it is not possible to identify the user in question.
As a result, you will no longer be able to use the departmental card to log in to the KBC Business Dashboard as from 1 December 2024.
If you only use your departmental card with Isabel 6, nothing will change. You can continue to work with your departmental card just as you do now.
Act now if you use your departmental card to log in to the KBC Business Dashboard.
What needs to be done:
1. Identify who uses the departmental card(s) and for what purpose
2. Optimise your process by deciding who will log in to the Business Dashboard in the future
3. The administrator adds the new user(s)
- Choose the desired applications
- Activate the right modules
- Choose the security method* – KBC Sign for Business or an Isabel card held by a named individual
4. The new user activates the chosen security method in good time
5. The administrator with access to e-Power of Attorney Management assigns the appropriate power(s) of attorney to the new user (if you do not have access to e-Power of Attorney Management, please get in touch with your contact).
Features of the KBC Sign and Isabel SmartCard security methods
KBC Sign for Business |
Personalized Isabel card |
|
What? |
Log in and sign in all your KBC applications |
Log in and sign in your KBC Business Dashboard |
| How? | Use the KBC Sign app on your smartphone |
Use the personalized Isabel card plus card reader or IsaKey to log in |
Security |
Security is built into the app itself, no separate software required |
Security software must be installed on your computer |
What does it cost (excl VAT)? |
Standard price is 10 euros per year. Included with KBC Business accounts |
Starting price of 142 euros per year for access and security Payment by direct debit only |
Practical information |
Get started with KBC Sign now |
The administrator submits a request for the Isabel card and reader – contact our KBC Helpdesk on 016 43 25 16 should you require assistance |
Some tips
- If you use the departmental card to download electronic account information (CODA/CAMT/XML) from your Business Dashboard and want to maintain the existing numbering for the new user, ask your contact to submit a change request
- If you use the departmental card to request certificates and/or billing statements,nyou can ask Kate, your digital assistant in the Business Dashboard, to assist the administrator
- If you use the Reach, Flexims, and Comfin Touch application(s), add the new user to the application and assign the necessary permissions. The step-by-step guides are provided here
Need more information?
If you have questions about the Business Dashboard, ask Kate, or contact our KBC help desk: 016 43 25 18.
For KBC Commercial Banking customers : 016 43 25 23
Do you have questions about Isabel? Then you will definitely find answers on this page.
Disclaimer:
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