How do I use the card reader securely?

Keep the codes you generate with your card reader secret (just like the PIN for your debit card) as they're the key to your accounts and unlocking your money. KBC will never ask you for them by e-mail, text message or phone.

Read messages and instructions on your card reader's screen carefully to verify the legitimacy of transactions.
Beware of scams like one asking you to connect your accounts to a new security system while your card reader is showing that you're actually transferring a substantial sum of money.

If you suspect fraud, inform us immediately

What do we do at KBC to secure online banking?

KBC Antivirus Software Package

Protect your computers, tablets and smartphones against viruses and unsafe websites.

How cyber criminals operate

Debit card phishing by e-mail

Bank courier fraud

Fraudsters call you up and ask you to cut your debit card in half for 'security reasons', supposedly to make it unfit for further use.

Phishing by e-mail

Scammers send you an e-mail with a link to a fake website. There, they ask for your personal data and bank details. However, never share your secret codes!