You need to contact the dealership where you bought the bike, even if you've taken out bicycle insurance.

> Learn more about maintaining your lease bike

You've taken out assistance insurance (roadside assistance) with KBC Autolease:

Call KBC Autolease Assistance 24/7 on +32 (0) 2 347 39 02. For roadside assistance, KBC Autolease works with the VAB breakdown service. You are entitled to assistance when you cannot use your bicycle due to breakdown, accident, theft or attempted theft, vandalism, fire or a stolen number plate.

You don't have any assistance insurance:

Contact your fleet manager.

To report an accident involving another party, you must submit a European accident statement to KBC Autolease:

1. Complete the European accident statement fully and correctly
2. Sign the statement (NOTE: both parties are required to sign)
3. Send us the damage repair quote and photos of the damage by e-mail to fietsschade@kbcautolease.be
4. Scan the accident statement and e-mail it to fietsschade@kbcautolease.be
5. Make an appointment with the dealership where your bike was purchased
6. Wait until you get the green light from KBC Autolease (given as soon as the bicycle may be repaired)

KBC Autolease creates a dossier and will take care of the administrative tasks from then on.

To report an accident not involving another party, all you have to do is correctly complete a claim form and send it to us. You do not, therefore, have to complete a European accident statement. We'll contact you when the bike may be repaired.

> Open the digital claim form

If it's stolen, you have to report it to the police within 24 hours. Be sure to provide us with the police report afterwards.

What you need to do:

• Report the theft to the police within 24 hours
• Hold on to your copy of the police report
• Fill in our digital claim form

We'll send you an e-mail confirming receipt of your claim and finish handling your file.