Step 1: Click on ‘Settings’

Step 2: Click on the ‘Users’ tile

Step 3: Click on ‘New user’

Step 4: Select ‘Add new user’ to add an unknown user and click on ‘Continue’

Step 5: Fill in the required information to add a user then click on ‘Continue’

Step 6: Select the applications you wish to activate for the new user

Step 7: You have the option to appoint the new user as an administrator for your applications

Step 8: Choose which modules the user needs and click on ‘Continue’

Step 9: If you have chosen the  ‘Insurances’ module, you receive extra option you can select with the price attached. Click on ‘Confirm’ afterwards

Step 10: If you choose to activate the Isabel app, it is mandatory to use a new or existing Isabel card as securisation method. In all other cases, you can choose the KBC eBusiness card or KBC Sign

Step 11: Click on ‘Confirm’ if you agree with the overview

Step 12: The overview provides the next steps the new user will have to undergo. The new user receives a mail with these steps.
Tip 1: This mail is valid for 7 days for security reasons.
Tip 2: The following steps are listed in the ‘new user: adding information’ step-by-step guide

Step 1: Click on ‘Start your registration’ to start the identification process.

Step 2: Click on ‘Enter your details’ or ‘Get your details via itsme’.
Tip: Itsme is only available for Belgian residents.

Step 3: Fill in the contact details and click on ‘Next’.

Step 4: Fill in the personal details and click on ‘Next’.

Step 5: Make a copy of your identity card/passport, save it and upload the files here. Click on ‘Next’ afterwards.

Step 6: Answer the last, legally required questions and click on ‘Next’.

Step 7: Click on ‘Send’ if you agree with the overview.

Step 8: You receive an overview of the next steps. These steps may differ depending on the chosen security.