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I come from the Netherlands and have lived in Belgium for two years now. I love working at KBC. 

I’m a real people person, who you’ll always find talking to different clients and colleagues. What I do most, I think, is build bridges between people. 

I was working in the Netherlands when I met my Flemish girlfriend. There came a point when one of us had to decide: either she moved north or I moved south. When my brother-in-law got a job at KBC head office, he told me that with my commercial skills, I might enjoy working in the branch network. I applied and was accepted. And I never looked back. 

It’s vital to pay attention to the client. Every little bit contributes to the greater whole. If everyone listens to their client and offers the best possible advice, the overall result is even better. 

I focus entirely on the person sitting in front of me. The first 20 minutes of the conversation are mainly about the client him or herself. I hold back with my advice and listen to what they have to say. Each client is unique and by listening carefully, I can immerse myself in their personal story. Listening is crucial. 

We have a range of channels, including KBC Live, digital and the branch network. It’s noticeable that clients who use all the channels are really enthusiastic about KBC. People can call KBC Live in the afternoon, drop into the branch in the evening and then log in at night to check their account balance. 

Contact points like us make a vital contribution to a long-term relationship. 

You get a really nice team feeling the moment you come in here. It’s a lot different to the Netherlands, where everything was a bit more individualistic. Everybody here works towards the same goal. And once you’ve got to know everyone, it feels almost like a family. 

We always work together very closely in our team. If one colleague is sick, another takes over their work straight away. Depending on their specific question, we sometimes refer a client to another colleague as soon as they arrive. It’s how we offer a total service. We can always contact KBC Live ourselves too, as they have expertise that’s not available to us in the branch. Or it can be the other way round, too, with our KBC Live colleagues phoning us. Everything is possible. 

When you’re promoted or you transfer to a different position, you’re not just left to get on with it. Your colleagues look out for you in the workplace, but you’re also immersed in all sorts of training to get you up to speed. There’s a well-structured process for it all.