Ward Lambrecht – Insurance Expert – KBC Live East Flanders
I’m an enthusiastic and optimistic employee who can be quite direct.
I opted for KBC because I wanted to work at a large company that offers plenty of opportunities, but also cares about your personal life.
The questions come at you from all sides at Retail, so you need to be on your toes. I like to be busy with several different things at once. When a day has gone perfectly and I’ve got everything ready for the next day, I go home with a true sense of satisfaction.
The social contact I have with colleagues and clients gives me the energy I need to help a client quickly, precisely and efficiently.
Ward Lambrecht
Client First
Questions come in via social media or chat messages. It’s very direct, so you have to be able to respond quickly. I start by feeling out what it is the client needs: what made this person approach us? I then try to help them as swiftly and correctly as possible. And I always round off by looking at whether there’s something more we can do for that client.
Digitalisation
We encourage clients to work with us digitally. To give a specific example, when a client phones or visits in person for a loan, we always refer them to our digital channels. We also ask whether they need any help in that respect. If they’d rather not, we obviously continue to serve them manually. But KBC is a poster boy for digital services, after all... The first on social media, the first on WhatsApp. That also tells you that we’re an innovative bank. Sorry, bank-insurer (laughs).
#TeamBlue
The feeling of being part of a team is hugely important. The best moments are when everyone works together closely to achieve a solution! We also like to get as many of our colleagues as possible actively involved in Team Blue activities. The ‘Aim for the Moon’ action during the ‘Warmest Week’ charity campaign, for instance. Or the group photo with a blue accent.
