Have a suggestion or a complaint? We’re here to help
You expect us to provide an exceptional level of service, and rightly so. We like hearing that you’re satisfied, but also if you’re not. That’s why we want you to share your suggestions and complaints with us, so we can continue to improve the service we provide.
Where can you go with your suggestion or complaint?
The staff who are closest to you are often best placed to resolve your complaint. Submit your suggestion or complaint using this form or call your bank branch or insurance agent. They’ll be happy to help you.
Prefer to set up a personal meeting?
If you feel you can't take your complaint to one of our branches or aren’t satisfied with the solution you’ve been offered, contact the KBC Complaints Management Team.
Submit your complaint online. It’s the quickest and easiest way – plus we know right away who you are and can better handle the matter you contacted us about.
- You’re making a complaint of your own
- You’re making a complaint on behalf of someone else
- You’re making a complaint on behalf of a business
If we think your complaint needs more time to be resolved, we’ll let you know who’s handling it and when to expect a reply.
We will contact you as soon as possible and work with you to find a solution (over the phone, via KBC Mobile or KBC Touch, or by writing to you).
Prefer not to submit your complaint online? You can also write to us or give us a call:
KBC Complaints Management
Brusselsesteenweg 100
3000 Leuven
tel. 016 43 25 94
Provide only information that is relevant to the handling of your complaint. If in your message you mention special categories of personal data within the meaning of Article 9 of GDPR, it is important to know that by sending this data, you give your explicit consent to KBC – and more specifically the Complaints Management department – to process this information when handling your complaint. Find out more about how your personal data is processed.
If you’re not satisfied with our answer, you can contact the Belgian insurance industry’s ombudsman service (‘Ombudsman van de Verzekeringen’) or the Ombudsman in financial conflicts. These impartial external ombudsman services are free and provided with utmost discretion.
Ombudsman van de Verzekeringen
de Meeûssquare 35
1000 Brussels
02 547 58 71
info@ombudsman-insurance.be
www.ombudsman-insurance.be
Ombudsman in financial conflicts
You can only contact this service after your complaint has been handled by KBC Complaints Management and you’re not satisfied with the reply, or if you don’t receive a reply within 30 days.
North Gate II
Koning AlbertII-laan 8, bus 2
1000 Brussels
02 545 77 70
ombudsman@ombudsfin.be
www.ombfin.be
