If you suspect fraud, inform us immediately
If you’ve fallen victim to fraud or suspect this might be the case, it’s important that you immediately contact KBC Secure4u, our fraud department. You can call them at any time on 016 432 000.
When should you call KBC Secure4u?
- You notice that someone has withdrawn cash or made a payment that you did not make yourself
- You entered personal details on a suspicious website
- You disclosed personal details to a stranger over the phone
- You made a transfer because a stranger asked you to
- You gave someone your payment card and/or a device you use for banking
- You installed software that allows someone to take control of your device
- You unexpectedly received a text message about activating KBC Mobile
- Your smartphone or tablet gets lost or stolen
- ...
Is it really so important to call KBC Secure4u?
It is indeed. In order to stop the fraudulent activity as soon as possible, we will immediately block your account(s) and the KBC apps you use for banking. By acting right away, we also increase the chances of recovering any lost funds.
