Did you know that you can do more with your prepaid card than you think? Find out more about the best way to use your card and what you stand to gain.
You can use your KBC Prepaid Card to make payments worldwide and online.
However, there are two conditions
This is why you can't use your prepaid card to pay at
If you want to be able to use your prepaid card to pay outside at the pump at a filling station, you’ll need to make sure that there’s at least 125 euros on it. This is usually the amount filling stations hold as a reserve on your card (though it can be more than that). It comes off the available balance on your card even before you've finished filling up and the exact amount is known. The actual cost of your fill-up will be charged to your card a couple of days afterwards, when the reserve on your card is released.
Going abroad on holidays and want to use your card while you're away? You can use KBC Touch or KBC Mobile to set where your prepaid card can be used as standard. You can activate it for use just in Europe or worldwide (including or excluding the US).
If you need to activate your card for use abroad, feel free to ask Kate, your digital assistant in KBC Mobile.
On your desktop or tablet
1. Log in to KBC Touch
2. Go to ‘Payments’
3. Tap or click ‘... More’ at the top right
4. Select ‘Credit cards’
5. Select the card to be activated
6. Tap or click ‘Manage card’
7. Select where you want to use your card under 'Standard region'
8. Or select 'Temporary exception' to make your card temporarily usable in another region
On your smartphone
1. Log in to KBC Mobile.
2. Tap ‘My KBC’
3. Select your prepaid card under 'Means of payment'
4. Tap the three dots at the top right
5. Tap ‘Settings’
6. Tap 'International card use'
7. Select where you want to use your card under 'Standard region'.
8. Or select 'Temporary exception' to make your card temporarily usable in another region.
Just ask Kate
Kate will help you right away.
Withdrawing cash and paying abroad with your prepaid card can sometimes attract charges.
You can use KBC Touch or the KBC Mobile app to enable or disable your prepaid card for paying online.
On your desktop or tablet
1. Log in to KBC Touch
2. Go to ‘Payments’
3. Tap or click ‘... More’ at the top right
4. Select ‘Debit cards’
5. Select the card to be activated
6. Tap or click ‘Manage card’
7. Select ‘Paying online’
8. Indicate whether paying online is permitted or not
On your smartphone
1. Log in to KBC Mobile.
2. Go to ‘Payments’ at the bottom of the screen
3. Tap ‘Means of payment’ at the top
4. Select the card to be activated
5. Go to ‘Settings’ and indicate whether paying online is permitted or not
You can pay for online purchases with your debit card or credit card. But did you know that KBC Mobile is the quickest and easiest way?
You can use your prepaid card as standard to make contactless payments. If you'd rather not have this facility enabled, you can disable it in KBC Touch or KBC Mobile. You can also ask Kate, your digital assistant in KBC Mobile, to deactivate the contactless payment function.
You can withdraw up to 620 euros in cash over any four-day period at ATMs displaying the Mastercard logo.
You can load it in KBC Touch or the KBC Mobile app:
The money will be credited instantly to your card. It couldn’t be easier!
You can also ask Kate, your digital assistant in KBC Mobile, to reload your card.
You can ask the KBC Live to unload it or you can do it yourself in our KBC Mobile app:
The balance on your card will be updated on the spot.
You can also ask Kate, your digital assistant in KBC Mobile, to unload your card.
You can find out how much is left on your prepaid card
You can check your transactions
Kate, your digital assistant in KBC Mobile, will
help you right away.
Kate will help you right away.
Quickly replace your defective card using KBC Mobile.
Or ask Kate
Kate will help you right away.
Not using our Mobile app yet? Contact your KBC branch or KBC Live.
Our staff there will check the card and – if necessary – ensure that it is replaced as quickly as possible.
