The KBC Business Dashboard is a digital portal where you can efficiently manage all of your company’s banking and insurance matters, including your group insurance policy.

If you’re interested in using the KBC Business Dashboard , feel free to contact your KBC intermediary. They’ll be more than happy to help you.

You can contact your KBC intermediary to arrange access to the KBC Business Dashboard.

Only registered users have access to the group insurance and/or the group hospitalisation insurance features. Contact your company’s Business Dashboard administrator who is authorised to add users and grant access to the group insurance and/or the group hospitalisation insurance features.

You also need authorisation from your company’s legal representative to access policies that you’re allowed to view and manage as a user. Your KBC intermediary will be happy to help you to arrange the necessary power of attorney. These authorisations are needed because, as a user, you have access to confidential information such as salary information.
Tip: assign the powers of attorney for your group insurance and group hospitalisation insurance policies to the same person or persons. This makes it easier to manage your employees’ data.

1. Adding or updating employee details

You can easily manage information pertaining to your employees in the ‘Manage employees’ menu. For example, you can:

• Add new employees or update information on employees leaving the company
• Record adjustments to an employee’s employment percentage
• Enter or update information regarding an employee’s work disability

From the ‘Annual management of salaries and bonuses’ menu, you can:

• Annually submit your employees’ new salaries for your Team/Keyman Benefit Plan with salary management
• Upload and view Bonus documents for your Team Benefit Bonus

2. Viewing and downloading detailed documents

Under ‘Documents and files’, you will find:

•  Premium payment notices: the amount(s) due for your group insurance policy for each invoicing period
  
•  Detailed premium statements, conveniently stored in a separate CSV file for each set of regulations, each employee and each type of cover, both for the current invoicing periods and adjustments to previous invoicing periods
• Quarterly and annual statements from the National Social Security Office (RSZ/NSSO)

3. Viewing your KBC Group Hospitalisation Insurance

Under ‘Documents and files’, you will find:

• Members’ premium statements
• An overview of all members, including of members pending medical acceptance

4. Online views

Under ‘Overview of group insurance policies and wages’, you will find overviews of:

• The Team Benefit Plan/Bonus and Keyman Benefit plan group insurance policies for which you have a power of attorney (for all companies in your Business Dashboard)
• The members of each policy
• Details of each employee, such as pension reserves and types of cover taken out

We will provide you with an annual statement to make sure you know where you stand and will not be faced with any unpleasant surprises. We will specify any shortfalls on this statement.

You'll find that information in your Business Dashboard.

• Log in to the Business Dashboard and go to Insurance > Group insurance > Files and documents>Funding Level
• Go to Group insurance> Recent documents to see the list of documents for which you have power of attorney
• If you’d like to be notified when a new document is ready for you, enter your e-mail address under ‘Manage notifications’

Enter your e-mail address under Insurance > Documents and files > Manage notifications’ to receive automatic updates by e-mail. You can register up to three different e-mail addresses.

More than 3 users or companies?

If you need to keep more than three users or companies up to date, enter your company’s general e-mail address. The notification e-mail we send you will specify for whom the new document or file is intended, based on which you can forward the information to the relevant people or company yourself. Our notification e-mail doesn’t contain any confidential information.

You can only see the groupinsurance documents and/or files for which you have been granted a power of attorney. Your company’s legal representative can give you access to one or more policies by means of a power of attorney. Please contact your KBC intermediary. They’ll be more than happy to help you.
Tip: assign the powers of attorney for your group insurance and group hospitalisation insurance policies to the same person or persons. This makes it easier to manage your employees’ data.

To receive e-mail notifications when a new premium payment notice is available, enter your e-mail address under ‘Manage notifications’.

1. Log in to the %%product.businessdashboard%
2. Go to ‘Insurance’ > ‘Overview of group insurance policies’.

If you’re looking for details on a specific member of your Team/Keyman Benefit Plan or Team Benefit Bonus, just look up their name in the list, click on their name, and information about the pension reserves and types of cover taken out will pop up on your screen.
For more details on the premiums payable by each employee, go to ‘Insurance’ > ‘Documents and files’ > ‘Premium payment notice’.

1. Log in to the %%product.businessdashboard%
2. Go to ‘Insurance’ > ‘Documents and files’ > ‘Hospitalisation insurance’ > ‘Recent Documents’

1. Log in to the KBC Business Dashboard
2. Go to ‘Insurance’ > ‘Manage employees’ > ‘+ New employee’
3. Fill in the relevant fields
4. Specify the policy/policies your employee wants to join
5. Check whether all information has been entered correctly and click on ‘Save’
 

1. Log in to the KBC Business Dashboard
2. Go to ‘Insurance’ > ‘Manage employees’
3. Look up the employee’s name in the list and click on their name
4. Click on the ‘Termination of employment’ tile
5. Enter the requested data and click on ‘Save’
 

1. Log in to the KBC Business Dashboard
2. Go to ‘Insurance’ > ‘Manage employees’
3. Look up the employee’s name in the list and click on their name
4. Click on the ‘Death’ tile and enter the requested data
5. Click on ‘Save’
 

1. Log in to the KBC Business Dashboard
2. Go to ‘Insurance’ > ‘Manage employees’
3. Look up the employee’s name in the list and click on their name
Click on the ‘Change personal data’ tile and enter the address details
5. Click on ‘Save’
 

This option is currently not available in the Business Dashboard. Please feel free to e-mail such updates to your KBC intermediary or the team managing your group insurance policy. We’ll let you know as soon as this option is available in the Business Dashboard.

1.  Log in to the KBC Business Dashboard
2.  Go to ‘Insurance' > ‘Manage employees'
3. Look up the employee’s name in the list and click on their name
4. Click on the ‘Report work disability’ or ‘Update or end of work disability’ tile and enter the relevant details
   

Note that if your group insurance policy includes additional work disability cover or a premium waiver, your employee will need to complete the ‘Work disability declaration’ form and send it to KBC.

View the form here. You will also find it on the KBC Business Dashboard, on the same screen where you update your employee’s work disability status. Kindly request your employee to complete it and send it to KBC.

If the premium for your group insurance is determined based on the salary, you will need to submit the new salaries of the salary reference month every year.
Go to ‘Insurance’ > ‘Annual management of salaries and bonuses’ > ‘Register salaries’ and click on the group insurance policy number for which you want to register salaries.
Here you can enter the new salaries from the salary reference month up to the end of the first week of the month before the annual adjustment date.

For part-time employees, go to ‘Annual management of salaries and bonuses’ > ‘Register salaries online’ and enter the full-time salary they would be entitled to if they worked full-time. The group insurance premium is calculated based on the full-time salary multiplied by the employment percentage.

1. Log in to the KBC Business Dashboard
2. Go to ‘Insurance’ > ‘Manage employees’
3. Look up the employee’s name in the list and click on their name
4. Click on the ‘Change employment rate’ tile and specify the reason
5. Click on ‘Save’

If the employee is returning to work for a certain percentage of their normal working hours after a long-term illness or absence due to work disability, click on the ‘Update work disability’ tile
Behind the link ‘History/future’, you can view all previous employment rates or planned employment rate for the next three months.

1. Log in to the KBC Business Dashboard
2. Go to ‘Insurance’ > ‘Manage employees’
3. Look up the employee’s name in the list and click on their name
4. Click on the ‘Report work disability’ or ‘Update or end of work disability’ tile and enter the relevant details
5. Click on ‘Save’

Note that if your group insurance policy includes additional work disability cover or a premium waiver, your employee will need to complete the ‘Work disability declaration’ form and send it to KBC.

View the form here. Kindly request your employee to complete it and send it to KBC.
You will also find it in the KBC Business Dashboard, on the same screen where you update your employee’s work disability status.

1. Log in to the KBC Business Dashboard
2. Go to ‘Insurance’ > ‘Manage employees’ > ‘+ New employee’
3. Fill in the relevant fields
4. Select the policy/policies you want your employee to join
5. Check whether all information has been entered correctly and tap or click ‘Save’
   

For these types of policy, you can use ‘Manage employees’ to register the following actions:

• For employees:
  
  • End of employment
  • Retirement
  • Death
  • Change of address or marital status

• For family members of an employee:
  • Membership
  • Cancellation

1. Log in to the KBC Business Dashboard
2. Go to ‘Insurance’ > ‘Documents and files’ > ‘Hospitalisation insurance’ > ‘Personnel changes’
3. Tap or click ‘Download personnel changes template’ to download the file
4. After completing the template with the relevant personnel changes, upload the file to the KBC Business Dashboard
   

1. Log in to the KBC Business Dashboard
2. Go to ‘Insurance’ > ‘Documents and files’ > ‘Hospitalisation insurance’ > ‘Other’
3. Tap or click ‘Upload other document or file’ to share these documents or files with KBC:
   a. Membership form
   b. Change of information form
   c. Certificate of previous insurer
   d. Other document

You can access DB2P from the social security website. If you are new to the website, you will need to register first. If you have any questions, you can contact Eranova (the social security’s contact centre) on + 32 2 511 51 51 on weekdays between 7 a.m. and 8 p.m.

A number of procedures were simplified under transparency legislation.
With effect from 1 January 2023, the obligation to provide information on individual pension schemes to the FSMA each year was lifted.

The ‘WAP4’ reporting form is, therefore, no longer available.

We will provide you with an annual statement to make sure you know where you stand and will not be faced with any unpleasant surprises. We will specify any shortfalls on this statement.

You'll find that information in your Business Dashboard.

• Log in to the Business Dashboard and go to Insurance > Group insurance > Files and documents>Funding Level
• Go to Group insurance> Recent documents to see the list of documents for which you have power of attorney
• If you’d like to be notified when a new document is ready for you, enter your e-mail address under ‘Manage notifications’

SPA stands for ‘Supplementary Pensions Act’. It has been in force since 2004 and creates a regulatory framework for employees' supplementary pensions. One of the main objectives of this act is to democratise access to supplementary pensions.

Article 24 of this Act provides for a minimum return on employer and/or employee contributions that have been paid into a pension scheme. As an employer, you are responsible for this minimum return.

The minimum interest rate is equal to the average return on Belgian 10-year linear bonds (OLOs) over the past 24 months

• The guaranteed minimum return is recalculated each year and adjusted on 1 January on the basis of the result. The new, guaranteed minimum return is published on the website of the Financial Services and Markets Authority (FSMA).
• Regardless of the result, a minimum interest rate of 1.75% and a maximum of 3.75% apply.

SPA guarantee to be increased from 1 January 2025

The guaranteed minimum rate under the SPA has remained unchanged at 1.75% since 1 January 2016. Owing to the higher level of market interest rates, the guaranteed rate will be increased from 1.75% to 2.50% on 1 January 2025.

The higher guaranteed minimum return applies to contributions that become payable on or after 1 January 2025. In this regard, we apply the ‘horizontal method’ which is customary for guaranteed-interest life insurance (class 21) pension schemes. Consequently, contributions that had been paid in the past continue to earn interest at the old minimum rate.

This means that, in practice, a minimum return of 2.50% will apply to contributions that become payable on or after 1 January 2025 until the end of the scheme.

As an employer, when do you have to make up a shortfall relative to the minimum return?

If the group insurance scheme’s return falls below the statutory guaranteed minimum level, you have to make up the difference when the benefit is paid either following retirement or when the reserve is transferred. Even if the pension scheme is cancelled, you will still have to make up any deficit.

How does KBC Insurance support you?

1. By means of the overall return
   KBC Insurance sets the contractual interest rate based on the financial context and with a view to providing certainty in the long term. On 1 April 2024, the contractual interest rate was increased and we now offer a higher rate than the current, guaranteed minimum return of 1.75%.
   
   KBC Insurance aims to be a reliable partner for its customers and, therefore, strives to provide you with as much support as possible to ensure you meet your obligation as the organiser of a group insurance scheme.
   
   So far, we have always been able to deliver on our aim by achieving an overall return through a profit share that is at least equal to the guaranteed minimum return applicable at the time.
   
   
2. By means of information on the overall funding level
   Each year, we inform you about the overall funding level (OFN) for your group insurance scheme to make sure you know where you stand and not end up with any unpleasant surprises in the financial sense.

Always try to pay your premiums by the premium due date, as the guaranteed minimum is calculated from that date. We also recommend informing us as soon as an employee joins or leaves the company.

Since 1 January 2015, it is forbidden for employers to treat blue-collar and white-collar employees differently in group insurance policies. Pension schemes entered into after 1 January 2015 should not contain any such discrimination. Schemes entered into before this date containing any such discrimination must be updated accordingly by 2027.

Who can help me with this?

Your KBC Insurance agent or KBC intermediary will be more than happy to help you. In the event of any distinction between blue-collar and white-collar employees, we will gladly help you with the development of a harmonisation process in order to gradually eliminate this distinction by January 2027.

Yes, employer contributions for group insurance or group hospitalisation insurance are included under the wage standard.
The wage standard sets the maximum level by which wage costs may increase, over and above indexation and across-the-board salary increases. For 2023-2024, this is 0% of the gross payroll. If you have any questions, contact your company’s social secretariat.