General documents which don't contain any sensitive information can be found in the document overview of the KBC Business Dashboard.

This includes:

• Loan documents
• Documents dealing with amendments to regulations and changes to rates and charges
• Documents relating to investment and insurance products in the name of your company

In effect, the overview is a digital archive whose documents can be viewed by the administrator, legal representative and full-mandate holder.

You can also find invoices in the document overview. The administrator can grant additional users authority to view them.

In addition, we also display some documents in context

• Loan documents
• Non-life insurance documents

Any user with the correct authorisation can view these documents.

We also send some documents by post. This might happen if the document is intended for a specific person, or it contains a return envelope. Examples include insurance documents such as a vehicle’s certificate of insurance.

• Group insurance documents
  These can be found in the secure section of your KBC Business Dashboard as they contain sensitive information. This means that only users with the proper authorisation can view them.

• Billing statements and certificates containing sensitive information
  You can choose whether we send these documents to your document overview or to specific users.
  
  
• Non-digital documents
  Some documents, such as certain non-life insurance policies, are not yet available digitally and are sent to you by post.
  
  
• Actions
  As standard, notifications to do things appear under ‘Actions’ in your KBC Business Dashboard.
  

If you're the KBC Business Dashboard administrator, legal representative or full-mandate holder, click ‘Messages’ at the top right of your screen and then ‘Documents’ to view and download your messages and documents.

As standard, only the legal representative, full-mandate holder and the KBC Business Dashboard administrator can view documents.

You can also authorise specific users under ‘Reports’ to view invoices and receive billing statements and confidential certificates.

We'll send you an e-mail when there are legally required and other important documents for you. You can set up three e-mail addresses per company to receive notifications.

Click the name of your company to get an overview of the administrators.

You can download your documents, which are then simply e-mailed in attachment and printed off.

Click ‘Settings’ > ‘Business communication’ > ‘Notifications about important documents’.

No, there are only two options open to you:

1. Either all administrators may view and download digital communications (standard arrangement).
2. Or none at all may view and download digital communications. If you prefer this arrangement, get in touch with your KBC contact.
   In that case, make sure that a full-mandate holder or legal representative always has access. Otherwise, no-one will be able to see the communications.

No they can't. Certain documents, such as invoices, confidential certificates and billing statements can be picked up under ‘Reports’ in the KBC Business Dashboard. 

You decide which users are granted access to view or receive those documents.

They are kept for at least seven years. Unless you delete something yourself, you can always find your new and old administration in the KBC Business Dashboard.

No, you can always access your KBC documents in the KBC Business Dashboard. If you'd like to use additional features or wish to grant other users access to view documents, your company will need to create an external Doccle account.

• One central platform
  Receive documents from KBC and other Doccle partners in one central location. At the same time, all KBC documents remain accessible in the KBC Business Dashboard.
• Share documents
  Share bank documents with an employee or invoices with an accountant. This can be done in a swift, secure and simple way with Doccle.
  

You can find the invoices for banking services (including leasing) in the document overview of your KBC Business Dashboard or in the KBC Business app.
To display the overview, select ‘Messages’ at the top of your screen and then ‘Documents’.

KBC Business Dashboard administrators, legal representatives and full-mandate holders can view all documents, including invoices. 
Administrators can also grant other users authorisation to view KBC invoices. 

Learn more in this handy guide. 

As standard, KBC invoices are sent in PDF format. However, the administrator can elect to receive them in UBL format too. The two ways to receive invoices are therefore:

1. By e-mail (with the invoice attached in UBL and PDF format)
2. As a UBL file (with a Peppol account)

Step-by-step guide: ‘As an administrator, how do I choose a different format for invoices?’

• Your company uses the KBC Business Dashboard.
  We’ll send your communications (including account statements) in digital format, because you have online access to your account information. You can also save everything whenever and wherever you want and also print out your statements.
  Apply for the KBC Business Dashboard.
• You still receive your account statements by post but would like to stop doing so.
  Get in touch with your KBC contact.

Our handy guide shows you how to request your statements in theKBC Business Dashboard and in KBC Touch.

Request your account statements online

You can find them under ‘Reports’.

You always have online access to all your details going back 10 years.

We will continue to send the statements by post. The following charges apply for receiving statements for current and savings accounts by post:

• You receive statements every month
  2.50 euros/month per account and per addressee
• You receive statements every day
  25 euros/month, per account and per addressee

No, we don’t charge anything for this type of account.

• Transfer money
• Update your details

1. Log in to the KBC Business Dashboard
2. Go to ‘Accounts’ and select ‘Account information’
3. Click ‘Request statements of account’ and, where appropriate, ‘New subscription’
4. Pick a file format (PDF or CSV)
5. Select ‘Request statements of account’

1. Log in to the KBC Touch
2. Click ‘Account statements’ at the top of your screen, then ‘Get e-statements’
3. Select the accounts you want statements for
4. Pick a file format (PDF or CSV)
5. If you wish, set how often you get your statements automatically in KBC Touch
6. Click ‘Get e-statements’