Digital banking and insurance is open to everyone at KBC
KBC believes it is important that digital banking and insurance should be easily and seamlessly accessible for all its customers.
KBC believes it is important that digital banking and insurance should be easily and seamlessly accessible for all its customers. To achieve that, we’re putting huge effort into ensuring the user-friendliness and accessibility of our websites and our apps KBC Mobile and KBC Touch. KBC Mobile has been named Belgium's Best Banking App by the independent research firm Sia Partners, and for good reason.
We want every one of our customers to be able to use our digital applications seamlessly. If you’re having problems accessing any of our channels or have a suggestion, don’t hesitate to contact us.
Our KBC Mobile app is one of the best in the world, and it’s now even better thanks to Kate’s services as a digital assistant and guide. We’re doing our best to make the app accessible to everyone, ensuring that customers with disabilities are also able to use KBC Mobile and Kate as effectively as possible.’
Karin Van Hoecke, General Manager Digital Transformation & Data
- Our Digital Customer Experience experts make every effort to give our customers the best possible user experience. They listen to them and ask for their opinions, reactions and suggestions in interviews and user tests.
- We consult with practical experts. That gives us a better idea of how they work and what problems they face.
- We organise regular training sessions so that all our colleagues are up to speed on the importance of digital accessibility.
- For training and additional experience, we partner with Diax, a partnership of experts in digital accessibility (Anysurfer, Eleven Ways and VeBeS) and in legal terms a project by the non-profit organisationRoyal Belgian Society for the Blind and Visually Impaired (KMBS).
- Our internal working group ‘Diversity Rocks’ works on boosting diversity (being open to and positive about differences between colleagues) and inclusion (connection) in the workplace. This helps us to further raise awareness about visible and invisible disabilities.
- In all our projects, digital accessibility is embedded in all our work processes, from the design phase through to testing.
- Before we offer our new developments to our customers, we arrange for them to be tested, including by customers with disabilities.
- For customers with mobility challenges or who need help with our digital applications, the KBC Belmobiel service offers a home visit free of charge.
- We also make available card readers with large keys and a read-aloud function to our customers. If you need one of these, or would like more information, simply contact your KBC branch. If you’d prefer not to use a card reader anymore, you can log in with itsme®.
What does this mean in practice? You can learn more about our specific actions in the Accessibility Statement.