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We'll send your new bank card to your KBC Bank branch within 5 working days.

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Online purchase protection insurance

Was your online purchase damaged on delivery? The Online purchase protection insurance will cover the costs

KBC Mobile app FAQs

Got questions on our Mobile app? See our frequently asked questions for the answers you’re after.

If your card is stolen, lost or retained by an ATM

Call Card Stop on +32 78 170 170 to prevent it being misused

General questions about KBC Touch

Get help with things like problems using KBC Touch, a forgotten PIN or changing your settings.