You will always find your active tickets on the KBC Mobile login screen. This means you do not need to log in to view these tickets.

You will find a list of your active and future tickets in ‘Additional services’ at the top

• Open Mobile
• Go to ‘Additional services’
• Log in

Once you have logged in, you can also see your active tickets under ‘Your favourites’ when you tap ‘Offer’.

• Open KBC Mobile
• Tap ‘Additional services’ and log in
• Select ‘De Lijn’
• Accept Olympus Mobility’s Privacy Statement and User Terms and Conditions
  
• Choose an m-ticket (single fare) or m-card10 (multi-journey) ticket

No, but you can buy several tickets in a row or use multiple journeys on your m-card10 ticket one after the other.

Note that you will be unable to buy single tickets if you have an m-card10 ticket.
Single tickets or m-card10 ticket journeys that you buy are activated right away, so you can’t buy them for future use.

An m-card10 is a digital public transport saver card that entitles you to 10 rides on Belgian public transport and is valid for one year. Any journey you make using your m-card 10 and m-ticket will be valid for one hour after the time of validation. Within this hour, you can travel and transfer anywhere you like.

Note: your m-ticket and m-card10 are linked to your phone and mobile number, so be sure not to replace your phone or SIM card if you have an active ticket or card.

If you change phones or mobile numbers, you will lose the remaining rides on your m-card10.

Yes, it is.

• Get it from the App Store
• Get registered
• Tap the De Lijn icon.
• Check your details
• Buy a ticket. 

You need a Bancontact app on your phone to be able to pay for your ticket.

Please contact our helpdesk.

• Fill in the form and ask your question
• Call 016 43 25 30

Tap the three dots at the top right of this additional service to see all contact details should you have a question or problem.

Choose your departure or arrival station, the date (up to 6 months before or after the current date) and the time of departure or arrival to see available train services. Tap a service for more details or buy your ticket right away.

Choose

• Departure or arrival station
• Travel date (up to a month ahead)
• Type of ticket (single or return)
• Class you want to travel in
• Ticket for yourself or a fellow traveller

If you have a Gezinsbond large family discount card, opt for that type of ticket.

We currently offer the following fares

• Youth Ticket
• Standard Ticket
• Senior Ticket: valid as soon as you turn 65, for travel on weekdays from 9 a.m. and on weekends without any time restrictions – discount on return tickets only
• Weekend Ticket
• Discount Ticket Large Families
• Standard Multi: multiple journey ticket, valid for one year for routes anywhere in Belgium – supplement for Brussels Airport not covered by the ticket
• Local Multi: multiple journey ticket for routes over very short distances (see the SNCB website for a list of routes) and valid for six months

We always show you the cheapest ticket or let you choose if several options are available. You can specify whether you want a single or return ticket in first or second class either for yourself or for a fellow traveller.

KBC Mobile can’t currently offer preferential reimbursement discounts, so that type of reduction isn’t deducted from ticket prices.

We automatically take your age into account when you buy a ticket. If you tell us that you’re entitled to a Gezinsbond large family discount, we deduct that from the price of your ticket as well. The app automatically calculates the best price for a one-way ticket, based on your age, discount entitlement and the distance involved. If multiple tickets are available, the choice is up to you.

Example
If you’re under 26, you automatically get a Youth Ticket fare, unless you’re only making a short trip and a Standard Fare is cheaper.

You can buy tickets for yourself and for fellow travellers. Note that you can’t send tickets to someone else, so anyone you buy a ticket for has to travel with you.

No, unfortunately KBC Mobile currently does not provide this option. The outbound and return journeys must be scheduled on the same day. Of course, you do have the option to purchase two separate tickets.

KBC Mobile doesn’t currently offer tickets for pets.

KBC Mobile doesn’t currently offer tickets for bikes.

No, you must have a valid ticket before boarding the train.

You confirm your purchase only after signing for it in the app. If a technical error occurs, we refund the full amount to your account.
If you lose your Internet connection after confirming your purchase, you’ll get your ticket as soon as you’re connected again.

You won’t be able to buy a ticket. Sometimes it helps to wait a little while or move elsewhere. If you still can’t get connected, buy your ticket from a machine or the ticket office.

Olympus Mobility sends purchase confirmation to the e-mail address you specify for this purpose, so make sure we have the right address for you. If you don’t receive anything within five minutes, contact the helpdesk (see under ‘Manage’ for contact details).

KBC Mobile can’t give you an invoice for buying SNCB train tickets. If you need an invoice, we recommend buying your tickets through Olympus Mobility, who provide invoices as part of their service for businesses.

Tickets are available in KBC Mobile’s login screen on the day they’re valid. All your valid tickets and your Standard Multi are also shown at the top of the ‘Additional services’ screen.

You never need to print off tickets.

Simply show it to the guard on your phone, without needing to print it off. The guard scans a QR code on your ticket shown in the app. If travelling on a discounted fare, be sure to have your valid discount card to hand.

Try to avoid this, as you must be able to show a valid ticket at all times. But if it does happen, it’s best to buy a new ticket from a machine or at the ticket office to be able to present it to the guard, otherwise they will issue a statement of irregularity (C170) and require you to buy a ticket at the on-board fare (subject to a surcharge of 7 euros on top of the standard fare). You will then have 14 calendar days (including the date of inspection) to go to an SNCB ticket office to request a refund, provided that you can present the valid ticket which you had purchased through the app in advance as well as the ticket you bought at the on-board fare or the statement of irregularity (C170) issued to you by the guard.

See the SNCB website for more details.

Tip: Did you know that some trains nowadays have special power point sockets that let you charge your phone or tablet? You can also use a laptop to charge your device.

Your Internet connection may not be stable while travelling on the train. Active tickets already in your app are always accessible from KBC Mobile’s login screen, so you can show them to the guard at any time without having to log in.

No, it’s only a confirmation of your purchase. Your ticket is the one in the app.

for train delays? See the SNCB website for full details of how to claim a refund for train delays.

Yes, it is.

• Get it from the App Store
• Get registered
• Tap the SNCB icon.
• Check your details
• Buy a ticket. 

You need a Bancontact app on your phone to be able to pay for your ticket.

Call our helpdesk on 016 43 25 30 to deactivate your account.

If you want to buy train tickets with KBC Mobile again later, you’ll need to re-share your details with Olympus.
 

Please contact our helpdesk.

• Fill in the form and ask your question
• Call 016 43 25 30

Tap the three dots at the top right of this additional service to see all contact details should you have a question or problem.

This Additional service lets you buy STIB 10-journey (BRUPASS 10) tickets, which are put onto your MoBIB card once you buy them.

All you need to do to get started is link your MoBIB card to KBC Mobile (just the once). Open KBC Mobile, then tap ‘Additional services’ and ‘STIB’ to do this.

A MoBIB card lets you put season and other tickets from the four public transport operators in Belgium (STIB, SNCB, TEC and De Lijn) onto a single card. Learn more about MoBIB.

You need a MoBIB card that’s enabled for the STIB network to be able to upload a STIB 10-journey ticket.

No.

MoBIB cards that weren’t issued by STIB (like De Lijn, TEC and SNCB MoBIB cards) need to be enabled for the STIB network in order to link them to our app. You can do so at a GO machine or STIB ticket office.

MoBIB cards expire after five years, when you’ll need to get a new one from the card issuer. The card number stays the same, so you don’t have to make any changes in KBC Mobile.

If you do get a different card number (like when your card is lost or stolen), remove the old card and add the new one using ‘Manage MoBIB cards’ in your settings. Tap the cogwheel at the top right to open your settings.

Contact the issuer as soon as possible to have it blocked. You should also remove the card from KBC Mobile. You do this using the link under ‘Additional services > STIB > Settings (cogwheel at the top right)’.

You cannot see how many journeys you still have in KBC Mobile, but this is shown on the validator machines used to scan your MoBIB card.

10-journey BRUPASS 10 tickets are valid for three years.
Once you’ve started a journey and validated it, you have up to 60 minutes to use it on and switch between applicable public transport services.

Yes, you can. The card you most recently loaded is shown at the top of the list. If you want to load more than one card, you’ll need to go through the sales process each time.

10-journey BRUPASS 10 tickets can be used in the MTB zone, consisting of:

• STIB’s entire network (except the Bourget – Brussels Airport section) of connecting services
• TEC and De Lijn’s urban services in the Brussels-Capital Region
• SNCB’s train services in the Brussels-Capital Region

Learn more about the MTB zone.

They should be available on your chosen MoBIB card no more than:

• A day later on GO ticket vending machines and metro validator machines
• Four days later on bus and tram validator machines
  

You have to be at least 12 years of age to use this Additional service in our Mobile app. You also need an active current account that lets you make transfers.

You can put multiple 10-journey tickets on your MoBIB card, but you have to do so separately for each one.

Open KBC Mobile, then go to ‘Additional services > STIB > Settings (cogwheel at the top right)’. Under ‘Manage’, opt to stop using the service You can still use any journeys you have left on your MoBIB card.

Invoices for tickets are not available.

If you still need proof of payment, you can download a PDF file showing the relevant payments from your accounts view in KBC Mobile.

You confirm your purchase by signing to authorise payment for it in KBC Mobile or with another bank’s payment app. If a technical error occurs, we refund the full amount to your account. For payments authorised with another bank’s payment app, this can take up to several days.
In these cases, you haven’t bought a ticket and you’ll have to go through the steps to buy one again. 

If you lose your Internet connection after confirming your purchase, you’ll get your ticket as soon as you’re connected again. If you don’t, call our helpdesk on 016 43 25 30.

You need an Internet connection to buy a 10-journey BRUPASS 10 ticket
using KBC Mobile. BRUPASS tickets bought using our app are put onto your MoBIB card. That means your MoBIB card is all you need to use a journey, without requiring an Internet connection.

No. We don’t know how many journeys you have left. You can always check how many journeys you still have left using the machines or validators on the metro, tram or bus.

You can use a business account as well, provided you have power of attorney over the account so you can make payments from it. Invoices for tickets are not available.

No, it may take up to a day for metro tickets and up to four days for SNCB, De Lijn and TEC tickets to be available to you.

Please contact our helpdesk.

• Fill in the form and ask your question
• Call 016 43 25 30

Tap the three dots at the top right of this additional service to see all contact details should you have a question or problem.

Our Mobile app currently lets you rent a bike from Blue-bike and Velo Antwerpen. Learn more about these bike-share services on their websites:

• Blue-bike
• Velo Antwerpen
• Mobit

1. In our app’s login screen, tap ‘Additional services’ then ‘Rent a shared bike’.
2. The first time you use the service, you need to verify your details and accept our partner Olympus’s terms of use. 
3. Then select a provider on the map or from the list at the bottom of the screen. 
4. Tap a pick-up point on the map to check the number of available bikes there 
5. and see what a ticket will cost you. 
6. Buy your ticket and pay through KBC Mobile

where your ticket is saved and shown in the login screen.

Once activated, tickets are valid for 24 hours.

Each service works a different way.

Blue-bike
You don’t need to activate a ticket right after buying it. You have 10 days after purchasing a ticket to activate it.

With Blue-bike, you rent the same bike for 24 hours.

Velo Antwerpen
You don’t need to activate a ticket right after buying it. You have 10 days after purchasing a ticket to activate it.

Velo Antwerpen lets you use several bikes within 24 hours (up to 30 minutes per bike). If you use a bike for over 30 minutes, you pay surcharges. This information is also shown on your ticket.

Mobit
Day passes are activated once you buy them and can then be used for 24 hours. They’re also only shown in the app for 24 hours and not for 10 days like the other services. You can change bikes as much as you like while using a valid day pass. You have to close an active bike first and release it in the app before opening a new one.

Mobit day passes are activated once you buy them.

Blue-bike and Velo Antwerpen tickets require you to enter the code on your ticket at your chosen bike rental point. Each of our bike-share partners have different ways of doing things. Learn more on their websites:

• Velo Antwerpen
  
• Mobit
• Blue-bike

How do you activate a ticket for a smart shared bike from Blue-bike?

Blue-bike recently launched ‘smart’ shared bikes that you simply unlock with your smartphone, meaning you don’t need to use a key and key distributor. You can recognise these bikes from the QR code on their handlebar panel.

How does it work?

1. Buy your ticket through KBC Mobile
   
2. Install the Blue-bike app
3. Enter the code on your ticket where you see ‘Use a voucher’
4. Tap the saddle to activate the lock
5. Follow the instructions in the app

You’ll also be able to unlock smart shared bikes soon with KBC Mobile, so be sure to check back here regularly.

KBC Mobile’s login screen shows you your tickets at a glance.

Mobit day passes are shown for 24 hours after you buy them. Blue-bike and Velo Antwerpen tickets are displayed for 10 days after purchase.

We always display tickets for 10 days, as you don’t need to use them right away. Tickets are activated by the bike-share service, not by us at KBC. That’s why you may still see a used ticket in our app. Codes can only be activated once. Tickets disappear from our app after 10 days, without you having to remove them yourself.

You need to be at least 18 years of age. We also check to see whether bikes have been lost, damaged or returned late (in which case, surcharges may apply). If a service isn’t available to you, you’ll be notified once you tap ‘Rent a shared bike’.

That depends on the service. You can only buy one Mobit day pass at a time.

Blue-bike and Velo Antwerpen let you buy more than one ticket, but you have to do so separately for each one. So, you can’t buy a number of tickets all in one go.

Tickets can also be used by others (like family members), provided they fulfil the relevant shared bike provider’s age conditions for using their service. The person who bought the ticket is liable for any surcharges, which are debited from the account used to buy the ticket. See the shared bike providers’ websites for their specific terms and conditions of service:

• Blue-bike
• Velo Antwerpen
  
• Mobit

The KBC Mobile app offers tickets at fixed prices, so you pay the same in every city. We only offer 24-hour tickets and don’t charge based on usage.

Note that providers often have their own season tickets or charge a fixed (annual) fee. These charges don’t apply in KBC.

The bike-share services we work with may charge you a surcharge if you damage the bike, return it too late, lose it or bring it back to the wrong location. These surcharges vary from provider to provider. See their websites for more details: 

• Blue-bike
• Velo Antwerpen
  
• Mobit

Call our helpdesk on 016 43 25 30 for more assistance with this. Make sure you have all the relevant details at hand, such as the date of the transaction, the transaction code and your account number.

Surcharges are automatically debited from the account used to buy the original ticket. If there isn’t enough money on your account, the surcharges will still be charged. This may cause you to go overdrawn on your account, in which case you should clear the overdraft as soon as possible to avoid additional charges.

If you think you’ve been wrongly surcharged, contact our helpdesk (see ‘How do I dispute surcharges or transactions?’).

If you have a problem buying your ticket, we automatically refund you. That’s why your account may show two transactions, one for the payment and one for the refund. We give the purchase code as a reference so you know which ticket it was.

Go to your settings and opt to ‘Stop using shared bikes’.

If you want to start using the service again afterwards, you’ll need to re-share your details with Olympus.

Blue-Bike and Velo Antwerpen tickets you previously bought, but haven’t used yet, stay visible in the app and can also be activated.

Your ticket is proof of purchase. Invoices for tickets are not available.

If you still need proof of payment, you can download a PDF file showing the relevant payments from your accounts view in KBC Mobile.

You confirm your purchase by signing to authorise payment for it in KBC Mobile. If a technical error occurs, we refund the full amount to your account.

If you lose your Internet connection after confirming your purchase, you’ll get your ticket as soon as you’re connected again. If you don’t, call our helpdesk on 016 43 25 30.

You need an Internet connection to buy a ticket. Try connecting to your mobile data network or a Wi-Fi network.

Mobit also requires you to be connected to the Internet to open or release their bikes.

You don’t need to be online to view Blue-bike and Velo Antwerpen tickets you’ve bought. Just tap the notification in our app’s login screen to activate the ticket at a bike rental point, even if you’re offline.

We use your location to show you the nearest bike rental points so you don’t have to search for them yourself.
If you’d rather not share your location, you can switch this feature off at any time in your phone’s or tablet’s settings
Sharing your location is not necessary to use the service.

Please contact our helpdesk.

• Fill in the form and ask your question
• Call 016 43 25 30

Tap the three dots at the top right of this additional service to see all contact details should you have a question or problem.

• Open KBC Mobile and tap ‘Additional services’
• Under ‘Mobility’, select ‘Q-Park’
  
• Read the information and choose the account you want to use to pay for parking
  
• Accept the Olympus and Q-park privacy statement and terms of use
  
• Register the number plates you intend to use for Q-Park
  

Check that you’ve given us the right number plate and not someone else’s by mistake (letting them potentially park at your expense).

Open KBC Mobile, then tap ‘Additional services’ and ‘Q-Park’. In the ‘Manage’ screen, select the option ‘Manage number plates’. Delete your number plate. You’ll need to take a ticket to park your vehicle from then on.

Open KBC Mobile, then tap ‘Additional services’ and ‘Q-Park’. In the ‘Manage’ screen, select the option ‘Change your payment account’, then change the account.

Check that you’ve entered your number plate correctly. If your number plate is correct, please contact the KBC-Helpdesk.

You can only link your number plate to current accounts of which you are the main account holder, joint account holder or co-account holder with power of attorney. Each number plate can only be linked to one account, but an account can have several number plates linked to it.

Unfortunately, not all customers are currently able to use this Additional service. We’re working on fixing this as soon as possible. If you have any suggestions for or would like to complain about this service, please contact our Complaints Management team.

Yes, it is. If you have a Q-Park season ticket for a particular car park, your payments for it will continue to be made through Q-Park, even if you’ve signed up to use the ‘Park at Q-Park’ service in KBC. If you park at a car park for which you don’t have a season ticket, you pay through KBC.

It may take up to 10 seconds for the barrier to open. If nothing happens, press the black button at the barrier and say that you’re using the KBC ‘Park at Q-Park’ service to get let in by a Q-Park staff member. If you don’t get an answer in time and traffic starts to build up behind you, take a ticket at the barrier and pay for your parking at the machine.

Press the black button at the barrier and say that you’re using the KBC ‘Park at Q-Park’ service to get let out by a Q-Park staff member.

Don’t take the ticket and just drive into the car park when the barrier opens.

Your parking session starts once your number plate is recognised. If you decide to stop using this service while parked a Q-Park car park, you’ll still be able to exit the car park and pay automatically on the way out. Just take a new ticket the next time you use the car park.

Your parking session starts once your number plate is recognised. If you decide to remove your number plate while parked at a Q-Park car park, you’ll still be able to exit the car park and pay automatically on the way out. Just take a new ticket the next time you use the car park.

Once you exit the car park, you’re charged right away for your parking. This is immediately shown in your transactions view. You can also opt to receive a notification of these transactions.

Find the payment in your transactions and tap it to export a PDF file containing full details of your parking session. Many employers will accept this as proof of the expenses you want to claim.

Please contact our helpdesk on 016 43 25 30.

If you would like to use the pedestrian entrance, you may need to enter a pedestrian code. You will find this code in KBC Mobile:

• Select ‘Additional Services’ > ‘Mobility’ > ‘Q-Park’
• Tap the ‘Parking sessions’ tab and then tap your current parking session.
  

• Open KBC Mobile
• Select ‘Additional Services’ > ‘Q-Park’
• Go to ‘Details’ and tap ‘Find a Q-Park car park’.
• Enter a municipality and car park to see its details
• Check if the KBC Mobile logo is shown as a payment method
  

No, you pay the normal price.

Please contact our helpdesk.

• Fill in the form and ask your question
• Call 016 43 25 30

Tap the three dots at the top right of this additional service to see all contact details should you have a question or problem.

‘4411’ takes the hassle out of parking. You don’t need any change, you don’t have to send any texts and you only pay after you’re done parking, so you don’t pay for any time you weren’t parked.

You can also activate notifications so that you receive a warning whenever your parking session is almost over or when you’re back near your vehicle. This ensures you never forget to end your session.

• Open KBC Mobile and tap ‘Additional services’
• Select 4411
  
• Choose the account you want to use to pay for parking
  
• Accept the Olympus privacy statement and terms of use
  
• Enter your mobile phone number and the password you used to register with 4411, or create a new account
  
• Give permission to link KBC Mobile to your 4411 account
  
• Start your parking session

• Open KBC Mobile and tap ‘Additional services’
• Select 4411
• In ‘Settings’, tap ‘Unlink account’

• Open KBC Mobile and tap ‘Additional services’
• Select 4411
• Choose the account you want to use to pay for parking
• Accept the Olympus privacy statement and terms of use
• Follow the on-screen instructions to create a new account
• Give permission to link KBC Mobile to your 4411 account
• Start your parking session
  

On the ‘Log in’ page, tap ‘Forgot password’.

You pay for your parking session automatically with the account you specified. If you’d like to use a different account, tap the three dots at the top right and select ‘Change your payment account’.

The transaction fee per parking session is 0.35 euros. This fee will not be charged if the price charged for your session is 0 euros.

Yes, you can.
Tap ‘New session’ on the home screen. Any parking sessions in progress can be found under the ‘All sessions’ tab.

If you start parking, your number plate will already be pre-filled. Tap this field to get a list of all your known number plates. Fill in your number plate at the top of the screen to add it to the list.

If you start parking, your number plate will already be pre-filled. Tap this field to get a list of all your known number plates. Tap the red ‘X’ next to a number plate to remove it.

Please contact our helpdesk on 016 43 25 30.

You can see all your parking sessions from the past three months under the ‘All sessions’ tab, so you’re always able to show that you had paid for your parking session when the fine was issued.

That’s not necessary, as we can show you how to find the parking area or parking meter closest to you in most towns. Be sure to check before starting your session.

If you’d like to get a notification when you’re back near your vehicle after a parking session has ended, you’ll need to share your location with Mobile. We use your location data solely for these notifications.

Each location has a maximum parking duration (like four hours). The maximum amount that is displayed before the start of the parking session is the amount you’ll be charged if you park for the maximum duration in that particular location (not including the 0.25 euros transaction fee). The maximum amount isn’t available for certain parking facilities, so you won’t see one for them.

Each location has a maximum parking duration (like four hours). The maximum amount that Mobile displays before the start of the parking session is the amount you’ll be charged if you park for the maximum duration in that particular location.

If you arrive late in the evening and expect to leave the next day only after the session becomes payable, you can start your parking session the evening before. The session will, however, only become visible in KBC Mobile once it has started. Of course, you won’t be paying for the entire duration that you’ve parked, only for the period that is payable.

Open the ‘All sessions’ tab to see your parking history for the past three months, including location, date, number plate and time details for previous parking sessions.

Please contact our helpdesk.

• Fill in the form and ask your question
• Call 016 43 25 30

Tap the three dots at the top right of this additional service to see all contact details should you have a question or problem.

See participating Q8 filling stations.

This is to prevent you from unlocking a pump at another filling station. You can only refuel at a filling station where you’re sharing your location.

No. You have to create a Smiles account or connect to an existing one to refuel at Q8 using KBC Mobile.

You first need to register using KBC Mobile. Once you’ve done so, tap ‘Refuel at Q8’ to see a welcome screen showing you how many Smiles you’ve saved. You’re only shown this screen at filling stations. Your current Smiles balance is also given in the transaction reference for a fill-up.

After registering in KBC Mobile, Q8 e-mails you a link to activate your account.

Fill-ups must be for at least 5 euros and no more than 175 euros.

Of course! Just reinstall KBC Mobile and open ‘Refuel at Q8’ to reconnect your Smiles account and continue saving Smiles.

Check your spam folder to see if our e-mail has ended up there. If not, go to the Q8 website and request a new activation link.

Check whether your partner or another family member may have registered using your e-mail address. E-mail addresses can only be used once to register for the Q8smiles loyalty program. If you think that your e-mail address has been used unlawfully to create an account, please send an email to that effect to: privacy@Q8smiles.be.

Check out q8smiles.be to find out more. View the Q8 smiles data protection statement and Q8 smiles terms and conditions of use through KBC.

Please contact our helpdesk.

• Fill in the form and ask your question
• Call 016 43 25 30

Tap the three dots at the top right of this additional service to see all contact details should you have a question or problem.

• Open KBC Mobile
• Go to ‘Additional services’
• Tap ‘Cambio’
• Sign up to use Cambio
• Start using the service to book cars (once your account has been activated within no more than two days)

At Cambio, you can choose from more than 20 different types of vehicle that are classified by size (small, medium and large). Go for a small city car to run an errand, pick a van to help your friends move home or go for a saloon to turn a few heads. Vehicle size ‘XL’ is not available in KBC Mobile.

Over 25-year-olds with a valid full driving licence

OR

Under 25-year-olds with a full driving licence for at least two years

If a service isn’t available to you, you’ll be notified once you tap ‘Cambio’ to try and open it.

Cambio asks for your identity card number when you sign up so they know who’s driving their car. We don’t store this number in KBC Mobile and Cambio only uses it to activate the service.

You must have a valid full driving licence (at least type B) to rent a Cambio car. Cambio does not accept provisional driving licences or drivers whose driving licence has been revoked. Cambio asks for a photo of your driver’s licence to verify it and only uses your driving licence details to activate the service.

Yes, but Cambio only accepts non-Belgian driving licences that are equivalent to a Belgian B driving licence or higher.

Yes. Cambio charges a one-time fee of 20 euros to activate the service, then you just pay as you go for the kilometres you drive.

No. You only pay for the trips you drive. There’s no recurring fee or monthly subscription to pay.

No. You just pay a registration fee to activate your account. A deposit isn’t required.

Cambio’s video explains in a simple way how everything works. That includes guiding you from booking through to opening a car, telling you the rules for using the service and informing you about Cambio stations. Cambio will only activate your account once you’ve watched their video.

• Go to ‘Additional services’
• Tap ‘Cambio’ followed by ‘New booking’
• Enter where you want to pick up the car, the vehicle class, a start and end time and any options you want

Cambio will instantly check if your car is available and shows you your booking once you’ve made it.

You can book a car up to a month in advance.

You can change your booking before your trip starts.

• Go to ‘Additional services’ and open ‘Cambio’
• Tap the booking you want to change

Once you’ve made your changes, Cambio will check your car’s availability again. 

Remember to confirm your changes. If you don’t, your original booking will be kept.

Once you start driving, you can only change the time you plan to end your trip.

You can only cancel before starting your trip. Go to your bookings, then tap the relevant booking and hit ‘Cancel booking’ to do so. You’ll need to confirm this to effectively cancel your booking.

If you cancel over 24 hours before your trip starts, it costs you nothing. If you do so within 24 hours of starting your booking, Cambio will charge a cancellation fee (30% of the standard hourly rate).

The price of a trip depends on its duration, the type of car and the number of kilometres driven. See what Cambio costs for private individuals. See what Cambio costs for businesses.
Tap ‘Calculate price’ to get a price estimate for your booking before confirming it.

When you sign up, you pick a bank account from which to pay for your trips. Cambio automatically charges you for your previous month’s trips. You receive a message the day before the payment is debited from your account.

Yes, you can, Tap the cogwheel at the top right of your screen, then ‘Settings’ to change your account number.

Yes. Cambio will surcharge you for things like returning your car late or dirty. See the terms of use for a full list of potential surcharges. You can access them easily using the link in your Cambio settings (tap the cogwheel icon to open them).

We don’t provide invoices for additional services you use in a personal capacity. If you need proof of your expenses, simply create a PDF of the transaction on your account.

You can contact our helpdesk on 016 43 25 30 or e-mail them at extraservicessupport@kbc.be.

A maximum monthly limit applies to the use of cambio cars booked through KBC Mobile. If you have too many unpaid trips or scheduled too many future trips, you won't be able to book a car for a time. As soon as these trips have been debited from your account (around the 15th of the month), you can start booking a cambio car again.

KBC and Olympus are working on a solution to build more flexibility into this process.

No. You book cars in your own name and Cambio charges you for using them. Your spouse or legally cohabiting partner may drive the car, provided that you’re in the car with them and they meet the requirements to drive a Cambio car (at least 25 years of age with a valid, full driver’s licence). If Cambio detects any violations in this regard, your account will be blocked and you’ll be fined 250 euros.

That’s not necessary to book a car, but you’ll need to share your location details if you want to get suggestions for nearby Cambio stations.

No. They use a different system to the one used by KBC Mobile. They also charge a subscription fee and deposit, which is not the case using KBC Mobile.
If you’d like to book a car using KBC Mobile, simply register to use KBC Mobile. Trips booked using KBC Mobile are paid for through KBC and not using your existing account with Cambio.

If you have a booking, you can open the car using KBC Mobile. Just tap your reservation, then ‘Open this car’ to unlock it.

If the car doesn’t have a card reader on the windscreen, follow these steps:

1. Check the car for damage and cleanliness (if something isn’t as it should be, contact cambio’s helpdesk).
2. Take the key from the glove compartment to start the car and start driving.
3. If you need to refuel, you can ask cambio’s helpdesk for the fuel card code.

If the car has a card reader on the windscreen, follow these steps:

1. Enter your PIN on the handheld module in the car.
2. Confirm whether or not there’s any damage.
3. Take the key from the onboard computer and start driving.
4. If you need to refuel, you can use the handheld module to retrieve the fuel card code.

If you linked your MoBIB card to your account when you signed up, you can also use your MoBIB card to open cars equipped with a card reader.

If you want to park somewhere during your trip, use the key. If you want to end your trip and return the car to its cambio station, put the key back where you found it (in the glove compartment or onboard computer) and use KBC Mobile to lock the car. Just open your booking and tap ‘End booking’ to lock the car and end your booking.

If you linked your MoBIB card to your account when you signed up, you can also use your MoBIB card to lock cars equipped with a card reader.

You only need the cambio PIN for cars that have a card reader on the windscreen. It is required for using the onboard computer. You receive your PIN by e-mail once your account is activated.

Our app also shows you your PIN when you’ve opened the car.

No, you don’t. If you have a MoBIB card, you can link it to your cambio account, but you don’t have to. You can use your MoBIB card to open and lock a car that has a card reader on the windscreen, or you can do this as well using our app.

Compulsory third-party liability insurance, legal assistance insurance and driver personal accident insurance are included in the price. That means you yourself are insured if you have an accident in your Cambio car,

but loss or damage to the car is not. If you damage the car, Cambio may charge you a deductible of up to 1 000 euros.

We offer optional insurance to reduce this to 200 euros, which you can take out when you book a Cambio car. It costs 5 euros a day (per 24-hour period started).

Do what’s legally required first: contact the emergency services if necessary and complete a European accident statement.

Is the car equipped with a cambio onboard computer?
You should let cambio know what has happened using the onboard computer. If you can’t do so because the car is no longer driveable, contact cambio’s helpdesk or the emergency services (see your vehicle’s documents for contact details).

Is the car not equipped with an onboard computer?
Call cambio's helpdesk.

You can contact our helpdesk on 016 43 25 30 or e-mail them at extraservicessupport@kbc.be.

Remember that you’ll have to pay a registration fee if you want to use the service again.

Please contact our helpdesk.

• Fill in the form and ask your question
• Call 016 43 25 30

Tap the three dots at the top right of this additional service to see all contact details should you have a question or problem.

This service lets you buy Lounge Passes and Fastlane Passes from Brussels Airport.

• The Lounge Pass gives you one-time access to the Diamond Lounges at Brussels Airport for up to one year after purchase. Relax in Diamond Lounge comfort with complementary food and drinks, magazines, showers and more while you wait for your flight. 
• Use the Fastlane Pass to get through airport security faster. You buy this pass for a specific day and time and in your own name. 

See the Brussels Airport website for more details.

• lounge pass
• fastlane pass

If you added a luxury package to your credit card, this includes use of the Brussels Airport lounge and its amenities.

1. Open your Mobile app and go to ‘Additional services’
2. Tap Brussels Airport
3. Then select Fastlane Pass or Lounge Passes and follow the steps.

If you’re a KBC customer, you pay through your KBC current account. If you’re not with us, you can pay using the Bancontact app or another app that supports Bancontact payments.

Once you’ve completed the payment process, the Lounge Pass or Fastlane Pass you purchased will appear in your tickets overview. The pass will also be sent to your mailbox.

If you purchased a Lounge Pass or Fastlane Pass, we will also send your pass to the e-mail address you provided to Brussels Airport, so you can share it with your fellow travellers or someone else.

Since Lounge Passes are not named, they can be used by anyone. Fastlane Passes, however, are personalised and non-transferable.

If you remove KBC Mobile and don’t reinstall it, you’ll lose all the Fastlane and Lounge passes you’ve bought. You can still use the passes by requesting them from the e-mail you received from Brussels Airport. Your passes are also available on the Brussels Airport website. Just log in to your account there to access them.

Please contact our helpdesk.

• Fill in the form and ask your question
• Call 016 43 25 30

Tap the three dots at the top right of this additional service to see all contact details should you have a question or problem.

• Tap ‘Offer’
• Scroll to ‘Mobility’ and tap ‘Get a Cat B licence’

You can now also access ‘Practise driving theory’ in this service.

Got specific questions in Dutch? Address them to proefexamen@vabrijschool.be

If you have any technical or other specific questions in French, just contact our helpdesk:

Please contact our helpdesk.

• Fill in the form and ask your question
• Call 016 43 25 30
  

This service is not available in German or English.

This service offers you everything you need to get your Category B driving licence with the VAB Driving School.

• Practise your driving theory for free
• Quickly and easily book your driving theory lessons (online or in-class)
• Book your practical lessons
• Book the supervisor training session
• Book the mandatory refresher session

You can book these lessons for yourself or for someone else.

1. Open KBC Mobile
2. Tap ‘Additional services’ and log in
3. Scroll to ‘Mobility’ and tap ‘Get a Cat B licence’

Go to ‘Offer’ and then ‘Get a Cat B licence’ to see an overview.

You can study driving theory online or in a classroom Classroom lessons are only available in Dutch. Online lessons are also available in English and Polish.

1. Choose your lesson time and a driving school if you would like to study in a classroom
2. Enter your details or those of the person you’re booking the course for
3. See an overview of the lessons you want to book
4. Receive confirmation of your booked lessons once you’ve paid

You can choose from the following packages for practical lessons:

• 6 hours of practical lessons
• 12 hours of practical lessons
• 20 hours of practical lessons
• 6 hours of mandatory lessons after 2 test attempts

You can also personalise a course package, where you get to choose your preferred driving school, instructor and lesson times.

This training session is mandatory for anyone who wants to supervise a learner driver.
The supervisor will learn all about the highway code and everything they need to know about road safely in this three-hour course.

This session is intended for anyone who recently passed their driving test.
It is a four-hour training session which you are required to take between six and nine months after obtaining your driving licence.

You are required to go on this session between six and nine months after passing your driving test.

The earliest you can book the refresher session is three months after obtaining your full driving licence.

If you fail to book your refresher session within the nine months after passing your driving test, you still have another two months to book it, but then you will have to pay a fine. You cannot book a refresher session later than 11 months after obtaining your driving licence. See the Flemish Government’s website for more details.

You can only go on the refresher session in-class at the locations specified on the VAB Driving School’s website.

You confirm your purchase by signing to authorise it in KBC Mobile. If a technical error occurs and you are unable to complete your booking, we will refund the full amount to your account.

If you lose your Internet connection after confirming your purchase, you’ll see your booked lesson as soon as you’re connected again. If you don’t, call our helpdesk on 016 43 25 30.

You should contact the VAB Driving School to cancel or change a lesson you have booked. You will find their contact details under ‘Your booked lessons’ in KBC Mobile and in the confirmation e-mail you received from them.

If you a question relating specifically to the mock test in Dutch, send it to proefexamen@vabrijschool.be.

If you a question specifically about driving lessons, send an e-mail to info@vabrijschool.be.

If you have any technical questions or problems, call our helpdesk on 016 43 25 30 or send an e-mail to extraservicessupport@kbc.be.

MoveSmart lets you track your order for a new lease car or lease bike. It also gives you access to all your contract details and information on your lease car or lease bike.

When it’s time for a service or tyre change, you can use MoveSmart to book an appointment with your dealer or tyre centre.

You also have roadside assistance from the VAB breakdown service at your fingertips. Just tap to contact them and your phone’s GPS will show them where you are.

Anyone already using a lease car or lease bike from KBC Autolease or who has ordered one can use this service.

• Log in using your MoveSmart account
• Ask for an account if you don’t have one by contacting your company’s fleet or mobility manager

Please contact our helpdesk.

• Fill in the form and ask your question
• Call 016 43 25 30

Tap the three dots at the top right of this additional service to see all contact details should you have a question or problem.

You can request VAB assistance online if your car or motorcycle breaks down in Belgium, even if you’re not a VAB member.

If you’re not a member of VAB, you pay 198 euros (including VAT) to cover the one-off cost of calling out and using the services of a VAB mechanic. If your vehicle has to be towed, you’ll be charged an additional 92 euros.

You can request VAB assistance online if your car or motorcycle breaks down in Belgium, Based on your number plate, we check to see whether you’re a VAB customer or not.

If you’ve taken out a breakdown assistance contract with VAB, this service is free of charge. If you haven’t, you pay a one-off charge for the service.
In order to properly prepare the VAB mechanic before they are dispatched, we require you to provide the following information:

• Make and model of your vehicle
• Description of your breakdown
• Your location

No, you can only use it if you breakdown in Belgium. Should you break down abroad, you can call VAB on + 32 3 253 65 65.

If you’ve taken out a breakdown assistance contract with VAB, this service is free of charge.

If you haven’t, you pay a one-off charge. If the mechanic is unable to solve the problem, VAB will tow your vehicle to an address of your choice (max. 50 km). The prices for these services are listed on the VAB website.

Yes, it is. However, you have to pay a one-off charge.
If the mechanic is unable to solve the problem, VAB will tow your vehicle to an address of your choice (max. 50 km). The prices for these services are listed on the VAB website.

Please contact our helpdesk.

• Fill in the form and ask your question
• Call 016 43 25 30

Tap the three dots at the top right of this additional service to see all contact details should you have a question or problem.

Goal Alert gives you instant access to all the goals and highlights of matches involving your favourite team(s) in the Jupiler Pro League. During the match, you’ll receive alerts about the teams you follow and be able to watch instant replays of all key moments. And you also have the opportunity to watch the highlights of all the games at the end of each match weekend. You can also check matches already and still to be played by each team.

You can select those teams you want to be alerted about when something important happens during their match. You can easily select all the teams if you want and just as easily change that selection later on.

Goal Alert is available to anyone using KBC Mobile. Not just KBC customers, but also those who don’t have an account at KBC.

If you have a KBC Plus Account, Goal Alert is included in the fee you pay for your current account.

If you are not a KBC Plus Account holder, you pay 0.99 euros a month for a Goal Alert Video Pass (the first two months are free). This Video Pass gives you access to all the goals and highlights of matches involving your favourite team(s) in the Jupiler Pro League.

If you are under 18, you do not pay a fee to use Goal Alert.

Open KBC Mobile, then tap ‘Goal Alert’. If Goal Alert does not yet appear on your login screen, tap ‘Additional services’ > ‘Leisure time’ > ‘Goal Alert’.

KBC works with Eleven Sports, which sends the match action and alerts to KBC Mobile.

You only have to tap a video once to watch it. KBC Mobile shuts down on some phones when you double-tap a video to play it. We are working on a solution to this problem.

Your device may be on ‘silent mode’ or ‘mute’. You’ll need to change that mode if you want to play the video with sound. The key(s) for adjusting the volume can often be found on the side of your device.

Yes, it is. It takes a few minutes to process the video clip. As soon as it’s available we’ll send you a new notification.

That depends on the speed of your Internet connection. The lowest quality is 720p, the highest 1080p.

If you have a slow Internet connection (for instance, via a 3G network or Wi-Fi connection in a busy public place), it may take a bit longer to load the video.

You can! Tap the three dots (...) at the top right of the Goal Alert screen to customise your notifications and favourite team(s).

No, you can’t. Goal Alert is only available in KBC Mobile.

All clips become available in the match page on average three minutes after the action takes place. You can watch them during the match or up to 30 minutes after the final whistle.

Highlights of each game also appear in individual match pages at the end of each weekend. The highlights of matches played on Friday, Saturday and Sunday are available at 11.59 p.m. on the Sunday. The highlights of matches played on weekdays (from Monday to Thursday evening) appear at 11.59 p.m. on the match day in question.

Our partner, Eleven, has the broadcasting rights and endeavours to put the clips on KBC Mobile as quickly as possible. You can also share goal clips with someone else, who can then use Goal Alert as well.

You only get them for teams you follow. We’ll send you one the moment the team line-up has been announced, at the start of the match, at the end of the first half, at the start and end of the second half, when a goal is scored and when a red card is shown.

KBC works with Eleven to provide Goal Alert. Eleven holds the rights to broadcast Belgian football and also decides which highlights are to be shown. In principle, all goals will be shown, as will the main highlights of the match.

Please contact our helpdesk.

• Fill in the form and ask your question
• Call 016 43 25 30

Tap the three dots at the top right of this additional service to see all contact details should you have a question or problem.

It lets you buy Kinepolis cinema tickets and use them right from KBC Mobile.

• Tap ‘Additional services’ then ‘Kinepolis’
• Pick a day, film, ticket type and number of tickets

Once you’ve paid for your tickets, they appear in your ticket wallet.
If you’re not with KBC, you can pay for your tickets using the Bancontact app or another app that supports Bancontact payments.

Please contact our helpdesk.

• Fill in the form and ask your question
• Call 016 43 25 30

Tap the three dots at the top right of this additional service to see all contact details should you have a question or problem.

This service offers you free access to exclusive articles from De Tijd and our KBC experts, as well as daily financial news updates from VRT NWS, Trends and Knack. An aggregate 10 articles appear each day, and there’s no need to register or take out a subscription to read them.

• Five articles per day from De Tijd
• All financial and economic articles and the latest news on energy, climate change, the environment and mobility from VRT NWS
• Two or three articles per day from our KBC experts

When this service launches, you’ll receive a message on your home screen, so you don’t have to activate this service first.

If you would prefer not to receive news articles, you can always deactivate the service. Tap the three dots icon in the top right corner of your home screen and select ‘Stop using this service’.

If you would like to receive news again later, you can activate the service under ‘Offer’.

Please contact our helpdesk.

• Fill in the form and ask your question
• Call 016 43 25 30

Tap the three dots at the top right of this additional service to see all contact details should you have a question or problem.

This service gives you free access to leadlife's well-being platform for one year if your employer has taken out group insurance or group hospitalisation insurance for you with KBC Insurance.

The service will be gradually rolled out from November 2024 on. If you’re not included in the first phase, you definitely will be in the next phase.

You’re eligible if your employer has taken out group insurance or group hospitalisation insurance for you with KBC Insurance.

The free offer is valid for one year.

No, you don’t have to be a customer at KBC to be eligible for the offer through your employer.

Your membership will continue to run for the one-year period.

Contact the helpdesk

• Call 016 43 25 30

Tap the three dots at the top right of this additional service to see all the relevant information on questions or problems.

See Tickets is the market leader in European ticket sales. KBC has partnered with See Tickets for the sale, distribution and administration of tickets for events.

Your personal data (your full name and e-mail address) will only be used for the purpose of processing your order.

You can choose the number of tickets when placing your order. Note that the maximum number of tickets you can order may vary depending on the event.

Of course, it is possible that you ordered tickets and subsequently find that you cannot attend the event. In this case, please send an e-mail to kbcnodigtuit@kbc.be stating the name of the event.

You will find your tickets under ‘Offer’ in KBC Mobile. At the scheduled start time of the event, you will also instantly see the ticket on your login screen.

Check out the information page in KBC Mobile (tap the ‘View event’ button on your ticket). If you cannot find an answer to your question, feel free to send an e-mail to kbcnodigtuit@kbc.be. We will assist you as soon as possible.

• Go to your ticket under ‘Offer’ in KBC Mobile
• Tap ‘Start Webinar’
• Tap the arrow in the box at the bottom of your screen and send the link by e-mail
• Tap the link in the e-mail to open the webinar
   

Please contact our helpdesk.

• Fill in the form and ask your question
• Call 016 43 25 30

Tap the three dots at the top right of this additional service to see all contact details should you have a question or problem.

This feature enables you to store all your loyalty cards in digital form in your app. After making a purchase, just get the shop to scan the card’s bar code or QR code in your device.

Uploading your loyalty cards to the app

• Open KBC Mobile
• Go to ‘Additional services’
• Select ‘Payment services’ and then tap ‘Loyalty cards’
• Select the shop whose loyalty card you want to add. If the shop’s not on the list, select ‘Add another card’.
• Allow Mobile to access your camera so you can scan your card

Having your loyalty card scanned in-store

a) I’m a customer at KBC

• Open KBC Mobile (there’s no need to log in)
• and tap ‘Loyalty cards’ at the bottom of your screen. If you don’t see your card there, hold your finger on another icon, go to settings and add ‘Loyalty cards’ as a favourite.
• Let the shop scan the bar code or QR code.

You can also find a list of your loyalty cards by tapping ‘Additional services’ and then ‘Loyalty cards’.

b) I’m not a customer at KBC

• Open KBC Mobile
• Tap ‘Additional services’
  
• Tap ‘Loyalty cards’
  
• You will see a list of your loyalty cards. Tap the relevant card

You’ll find your loyalty cards at the bottom of your login screen.
If you don’t see ‘Loyalty cards’ there, hold your finger on another icon, go to settings and add ‘Loyalty cards’ as a favourite.

All you have to do is retrieve your loyalty cards again.
Log in and tap ‘Offer’. Scroll to ‘Payment services’ and select ’Loyalty cards’. Your loyalty cards can now be accessed again from the login screen.

Joyn is a digital savings card which you can use in more than 7 500 local outlets that are affiliated to the Joyn loyalty programme. Once you’ve saved up enough points, you get a reward.

The ‘Loyalty cards’ feature enables you to digitise all your different loyalty cards, provided they have a bar code or QR code. We’ve developed this Additional service in partnership with Joyn.

That’s not possible at present.

You can report it to our helpdesk by sending an e-mail to extraservicessupport@kbc.be. Make sure you mention:

• What happened exactly (for instance, the scanner didn't respond or you received an error message)
• The loyalty card involved (add a screenshot if you can)
• The type of device you are using
  

Loyalty cards with a bar code

It may well be that your digital loyalty card has more digits on it. These additional check digits won’t give rise to any problems in the shop. Make sure to compare the bar code of your card with the digital version. If you see that they don’t match, remove the card from Mobile and try scanning it again.
Tip: rotate your loyalty card 90 degrees to get the best scan.

If the problem persists, report it to our helpdesk by sending an e-mail to extraservicessupport@kbc.be. Tell them which loyalty card it is (add a screenshot if you can) and which type of device you’re using. 

Loyalty cards with a QR code

The QR code may look slightly different. In principle, it contains exactly the same information as the code on your plastic card, so try it out in a shop first before reporting it.

Check to see whether the bar code on your card matches your card in Mobile. If it doesn’t, try scanning it again (tip: rotate your loyalty card 90 degrees before scanning it). 

It is more difficult to check QR codes, because they can look slightly different but still contain the same information. If it isn’t accepted, you should scan it another time and try it out again in the shop.

If the problem persists, report it to our helpdesk by sending an e-mail to extraservicessupport@kbc.be. Tell them which loyalty card it is (add a screenshot if you can) and which type of device you’re using.

At present, you cannot add a card manually (for instance, by keying in a series of numbers), though we are working on making this possible in the future.

You can’t import cards from a different loyalty card app, which means you’ll need to upload your cards again one by one. 

No longer have the cards? 

If not, you can take photos of the cards in your app using another device and then scan those photos using KBC Mobile.
Or, as a stopgap, you could install your loyalty card app on a tablet and then upload the cards to Mobile by scanning them from your tablet.

Call our helpdesk on 016 43 25 30 and we’ll delete all your loyalty cards. If you’d like to start using the service again later, you’ll need to upload all your cards again.

Please contact our helpdesk.

• Fill in the form and ask your question
• Call 016 43 25 30

Tap the three dots at the top right of this additional service to see all contact details should you have a question or problem.

If you link your Pluxee account to KBC Mobile, you can:

• Buy new service vouchers and pay for them instantly from KBC Mobile
• See details of your ordered and available service vouchers
• Look op tax-related information about service vouchers
  

• Go to ‘Additional services’
• Scroll to ‘Payment services’ and select ‘Pluxee’

Yes, it is. If you don’t have a Pluxee account yet, you can create one using one of the links below, depending on the region you live in:

• Flemish Region
• Brussels-Capital Region
• Walloon Region

Once you’ve created a Pluxee account, you can add it to KBC Mobile.

• Go to ‘Additional services’, scroll to ‘Payment services’ and select ‘Pluxee’
• Tap ‘Log in to your Pluxee account’ and enter your Pluxee credentials
  
• Start using your Pluxee account through KBC Mobile
  

Your account remains connected to KBC Mobile for 90 days. If you don’t use KBC Mobile’s Pluxee service vouchers feature during this time, you’ll be asked to re-register using your Pluxee credentials in order to extend your access through KBC Mobile by 90 days.

• Go to ‘Additional services’, scroll to ‘Payment services’ and select ‘Pluxee’
• Tap the three dots at the top right of your screen
  
• Select ‘Unlink this service’ to remove Pluxee from KBC Mobile (however, your actual Pluxee account remains in place)

If you’d like to start using Pluxee in KBC Mobile again later, just tap ‘Additional services’ and log in again.

Request a new password or username on the website of the region in which you live:

Forgot username and password:

• Flemish Region
• Brussels-Capital Region 
• Walloon Region
  

• Flemish Region
  
• Brussels-Capital Region
• Walloon Region

The main ‘Balance’ view of our Pluxee service vouchers feature in KBC Mobile shows you how many service vouchers you can still order and how many you can get at a reduced rate with tax relief. See the FPS Finance website for more details.

Simply enter how many service vouchers you want to order, then pay Pluxee right from KBC Mobile. Your service vouchers are available once payment has been made.

Yes, you can, Go to the Pluxee service vouchers feature’s ‘Manage’ tab to choose whether to receive electronic or paper service cheques. Paper service cheques are delivered to the address Pluxee has for you.

Pluxee uses a separate account number for service vouchers you buy using KBC Mobile.

• BE41-0017-7251-1110 for Flanders
• BE15-0017-7252-2830 for Wallonia
• BE28-0017-7251-2120 for Brussels

KBC Mobile automatically uses the correct account number. You can’t change this.
 

If you no longer want to receive notifications, simply switch off ‘Extra convenience’. Kate, your digital assistant in KBC Mobile, will then stop sending you messages. Everything covered by ‘Extra convenience’ will be disabled. See the KBC Mobile regulations for more information.

• Log in to KBC Mobile
• Tap your photo/profile icon at the top left of your screen
• Tap ‘Privacy’
• Tap ‘Extra convenience’
   

• Open KBC Mobile and tap ‘Additional services’ at the bottom right of the login screen
• Log in
• Scroll to ‘Payment services’ and tap ‘Pluxee’
• Tap the three dots at the top right to go to the screen for managing service vouchers
• Tap ‘Unlink this service’

Please contact our helpdesk.

• Fill in the form and ask your question
• Call 016 43 25 30

Tap the three dots at the top right of this additional service to see all contact details should you have a question or problem.

You can see an overview for your linked Monizze card, including the balance of your meal, eco and gift vouchers, when you scroll to ‘Means of payment’ in My KBC. You cannot see the balance for your consumption vouchers.

You’re also shown the last 10 transactions using your card, as well as when your next balance will expire.

Your home screen also shows you your Monizze meal vouchers balance and last three transactions.

• Open KBC Mobile
• Tap ‘Additional services’ and log in
• Tap Monizze
• Follow the on-screen instructions

You can link only one Monizze card to KBC Mobile.

Go to your cards view and tap your Monizze card. Tap ‘Unlink account’ in the ‘Manage’ menu.

Block your Monizze card without delay by calling Monizze on 078 053 377 or calling Card Stop on +32 78 170 170.

If you’d like to request a new Monizze card, contact Monizze by e-mail at support@monizze.be or by phone on 078 053 377.

Your Monizze account expires every year, so you need to reactivate your account for security reasons (you only need to do this once).

Hundreds of shops accept the Monizze card. See www.monizze.be/en/where for a list of participating stores.

Please contact our helpdesk.

• Fill in the form and ask your question
• Call 016 43 25 30

Tap the three dots at the top right of this additional service to see all contact details should you have a question or problem.

You can link your PayPal account to KBC Mobile so you can use our app to check your PayPal balance and transactions. You can’t use KBC Mobile to make payments from your PayPal account.

You will find it in the PayPal transaction for 0.01 euros made to your account. It can take up to 48 hours to arrive, but when it does you can see the code in the transaction details. If you fail to receive the payment from PayPal after 48 hours, contact PayPal using their contact form at paypal.com.

There are two ways to link your PayPal account to our app:

1. Open KBC Mobile
2. Tap ‘Additional services’ and log in
   
3. Tap ‘PayPal’
4. Accept the terms and conditions
5. Log in using your PayPal account
   
6. You will find your PayPal account under ‘Other accounts’ in your accounts overview
   

Or

1. Open KBC Mobile and log in
2. Tap ‘My KBC’
3. Tap the plus sign next to ‘Accounts’
4. Select ‘Current account at another bank’
   
5. Select ‘PayPal’ from the list of banks appearing on your screen
   
6. Accept the terms and conditions
   
7. Log in using your PayPal account
   
8. You will find your PayPal account under ‘Other accounts’ in your accounts overview

Our Mobile app shows you your PayPal transactions for the last 90 days. You can see the amount, counterparty, date, reference and description for each transaction.

The link between KBC Mobile and PayPal expires after 90 days for legal reasons. You then need to log in again with your PayPal account to renew the connection to KBC Mobile.

No, this option is currently not available.

You can only link one PayPal account to KBC Mobile.

If you no longer wish to use KBC Mobile to check your PayPal account, you can disconnect it by opening your PayPal account transactions view and tapping ‘Manage’ at the top. Select ‘Unlink account’ to disconnect your PayPal account and stop seeing your PayPal balance and transactions in KBC Mobile.

No. If you link your PayPal account to KBC Mobile, you won’t be able to see it in KBC Touch as well. You can’t add your PayPal account to KBC Touch either.

If you have a question about transactions, becoming a PayPal customer, uploading your account or linking an account or payment card, contact PayPal using their contact form at paypal.com.

If you have questions about PayPal in KBC Mobile, please contact our helpdesk:

• Fill in the form and ask your question
• Call 016 43 25 30
  

Tap the three dots at the top right of this Additional service to see all the relevant information on questions or problems.

Joyn is a digital loyalty card that lets you save points for free rewards from over 7 500 local retailers.

• Open KBC Mobile
• Tap ‘Additional services > Joyn’
• Log in with an existing Joyn account or register

Simply pay for your purchase and scan the Joyn QR code on the retailer’s tablet, then:

• After your purchase, scan that code using KBC Mobile to automatically save points
• Save enough Joyn points to claim rewards

Joyn is a digital savings card which you can use in more than 7 500 local outlets that are affiliated to the Joyn loyalty programme. Once you’ve saved up enough points, you get a reward.

The ‘Loyalty cards’ feature enables you to digitise all your loyalty cards, provided they have a bar code or QR code. We’ve developed this Additional service in partnership with Joyn.

Please contact our helpdesk.

• Fill in the form and ask your question
• Call 016 43 25 30

Tap the three dots at the top right of this additional service to see all contact details should you have a question or problem.

This feature allows you to track all the expenses you incur on behalf of a group (for a weekend away, for example). The application will correctly divide the expenses among all group members. A clear overview shows you who must pay whom (plus the amount) and who should receive money from whom (plus the amount). Next, you can instantly start the payment or a payment request.

In the list of your groups, tap ‘Create a group’. Choose a photograph you would like to use, name your group, and add the members.

The application sends a message to be able to invite participants to join the group. To be able to contact participants correctly, the service requires access to your contacts. Participants who are already using KBC Mobile will receive a notification, while those who do not yet use KBC Mobile will receive a text message containing the appropriate instructions.

Yes, KBC Mobile needs access to your contacts to be able to create a group.

No, you need KBC Mobile to be able to use the service. If any member of your group is not yet using KBC Mobile, they will receive a text requesting them to download KBC Mobile.

No, this is not possible.

Sure, this is possible, although some features only work if you have a KBC current account.

Yes, it is. While you don’t have to be a KBC customer to use the application, you do need KBC Mobile.

If you’re using KBC Mobile, you will receive a message and a notification on your home page. If you don’t have yet, you will receive a text message.

Ask the group’s administrator to delete you and then re-add you as a member of the group. You will now receive a new text message containing a new link.

The other members of the group can use the repayment account to pay anything they owe when everyone is settling up. We also include this account when you send out a request for payment. You can specify a current account at KBC, but equally well at another bank.

Tap the group you created and select ‘Add expense’. You can enter an expense yourself or, if you’re a KBC customer, select it from your list of transactions. If you upload a photo of the receipt, the other group members will also be able to see it.

Divide the expense, so that each share is below the maximum amount. This will not affect the eventual calculation of the expenses.

Sometimes it takes several days for a payment to show up in your list of transactions. You can try again later, or add the expense manually. When using your credit card to make a purchase, you must always add the expense manually.

Yes, you can modify expenses as long as the group’s final statement has not been generated. The group administrator can modify any expense, while group members can only modify their own expenses.

Yes. As standard, expenses are divided evenly among all group members. Expenses can also be divided into a specific share, percentage or amount. You can change how the amount is divided in the detail screen for the expense in question.

Yes, you have the option to delete an inactive group. If you do this as the group’s administrator, the group will be deleted from the list of all members. If you do this as a group member, the group will only be deleted from your personal list. Groups that are still active cannot be deleted.

Please contact our helpdesk.

• Fill in the form and ask your question
• Call 016 43 25 30

Tap the three dots at the top right of this additional service to see all contact details should you have a question or problem.

Yes, you can. To do so, however, you first have to add your meal voucher card to Payconiq in KBC Mobile, something you only need to do once.

You can do it in one of three ways:

1. Go to ‘Offer’, scroll to ‘Payment services’, tap ‘Meal vouchers’ and follow the instructions on your screen
2. Go to ‘Offer’, scroll to ‘Payment services’ and tap ‘Payconiq’, then go to the settings, select ‘Pay with meal vouchers in KBC Mobile’ and follow the instructions on your screen
3. Go to ‘Offer’, scroll to ‘Payment services’, tap ‘Monizze’ and follow the instructions on your screen

No, you can only add one card.

1. Go to ‘Offer’, scroll to ‘Payment services’, tap ‘Meal vouchers’, then the three dots and select ‘Remove’
2. Go to ‘Offer’, scroll to ‘Payment services’ and tap ‘Payconiq’, then go to the settings, select ‘Pay with meal vouchers in KBC Mobile’, then the three dots and select ‘Remove’

You can do it in one of three ways:

1. Go to ‘Offer’, scroll to ‘Payment services’ and tap ‘Meal vouchers’
2.  Go to ‘Offer’, scroll to ‘Payment services’ and tap ‘Payconiq’, then go to the settings and select ‘Pay with meal vouchers in KBC Mobile’
3. Go to ‘Offer’, scroll to ‘Payment services’ and tap ‘Monizze’

You can pay with your meal voucher card after linking it to KBC Mobile.

1. Scan the Payconiq QR code in shops that accept meal vouchers
2. Confirm payment
   

Of course, you can always pay directly from your account If you prefer to pay that way.

If you don’t have enough on your meal voucher card, you can pay the total amount in one go from your account and with the balance on your meal voucher card. This also applies if some of the things you’ve bought cannot be paid for with meal vouchers.

In that case, tap ‘Forgot password’ or contact the issuer of your meal vouchers.

Our additional ‘Saving energy at home’ service helps you make your home more energy-efficient and save on your energy bills.

After answering some questions about your home and energy management, we’ll provide you with an estimate of your home's energy-efficiency and a corresponding score. The ‘Saving energy at home’ screen also includes a number of informative articles related to your home and energy, all tailored to your personal situation.

If you’ve opted for ‘Personalised’ offers in your settings and use the ‘Saving energy at home’ service, you’ll also get an overview of products and services offered by KBC or its partners that may be useful for your home (such as energy insights, calculating renovation costs, installing solar panels, and energy loans).

This service is completely free of charge. If you decide to pursue a specific offer, be sure to check the terms and conditions.

This score indicates how much your investments contribute to making your home energy-efficient. Calculating this score is not an exact science, but it is based on the input of various experts. It is not a replacement for your home’s EPC rating.

Tap the three dots at the top right of the ‘Saving energy at home’ screen and select ‘Remove property’. We will then delete all your data.

Tap the three dots at the top right of the ‘Saving energy at home’ screen and select ‘Edit details’.

You can only add one property at this time. If you’d like to calculate a score for another property, you should first delete the property whose details are already in the system. You can do this by tapping the three dots at the top right of the ‘Saving energy at home’ screen and then selecting ‘Remove property’.

In the ‘Saving energy at home’ service, we compare your data with the previous month. For digital meters, we only look at what you’ve actually used over the previous few days.

In the ‘Energy insights’ service, we make an estimate of how much you’ll consume over the remainder of the current month.

Please contact our helpdesk.

• Fill in the form and ask your question
• Call 016 43 25 30

Tap the three dots at the top right of this additional service to see all contact details should you have a question or problem.

Immoscoop is a real estate platform to help you find your ideal home to rent or buy and also discover ‘Immoscoop only’ properties.

The range of properties offered on the platform is growing every day and we will be further expanding the service over the next few months to include useful extras and even more personalised services.

• Open KBC Mobile
• Tap ‘Offer’ at the bottom right of your screen
• Scroll to ‘Home & energy’ and then select ‘Find a home’

Yes, you can! Post your listing on the Immoscoop website and put your property up for rent or sale.

Immoscoop works closely with a large network of estate agents who can list their properties as ‘Immoscoop only’. This means you get to see lots of houses and flats on Immoscoop that are not listed anywhere else. You can identify them by the special label in the search results.

• Log in to KBC Mobile
• Go to ‘Offer’
• Scroll to ‘Home & energy’
• Tap the ‘Find a home’ tile
• Enter your search criteria
• Run a search
• Tap ‘Activate notifications’ at the top of the search screen
  

Go to ‘My Immoscope’, tap the search criteria and turn the notifications off.

Tap the heart icon.

We’ll send your name and e-mail address to Immoscoop. The first time you use this service, you will see a screen showing the information we share and a link to Immoscoop’s data protection statement. Their data protection statement can also be found by tapping the three dots at the top right.

Immoscoop is only available in Dutch.

Send your first name, surname and e-mail address to info@immoscoop.be and ask them to remove your account.

Please contact our helpdesk.

• Fill in the form and ask your question
• Call 016 43 25 30

Tap the three dots at the top right of this additional service to see all contact details should you have a question or problem.

This service allows you to simulate the costs and benefits of installing (additional) solar panels and a home battery. You can also indicate whether you already have these installed, which will then be factored into the simulation. You can also use the data from the simulation to receive a no-obligation estimate of how much our energy loan would cost you.

Once you’ve run the simulation, you can request a quote online, again without any obligation on your part. A contractor from the network of our partner ‘Impact us today’ will contact you within five business days to arrange a time for an installer to visit. You'll find all the details relating to your request in KBC Mobile.

'Impact us today' is our partner that puts you in touch with approved contractors. That means you don’t have to look for one yourself, and you can be sure the works are carried out correctly and at the right price.

Contact 'Impact us today'.

You are under no obligation to do so. After you make your request in KBC Mobile, 'Impact us today' will contact you a few days later to arrange a visit by an installer, who will provide you with a no-obligation quote.

The cost is an estimate based on the details you provide. It is only after the installer’s visit that you get the final cost.

You can still use this Additional service to simulate the purchase of additional solar panels and request a quote online.

Please contact our helpdesk.

• Fill in the form and ask your question
• Call 016 43 25 30

Tap the three dots at the top right of this additional service to see all contact details should you have a question or problem.

This Additional service closely monitors your electricity and gas consumption. We offer the service in collaboration with a specialised third party, Eliq. If you wish, Kate will let you know when your consumption is unusually high or low.

You can also use this service to set a target for keeping your energy use under control and get tips on how to reduce the amount of energy you consume.

Eliq is an expert in energy data management and analysis. They analyse your energy data and provide detailed insights into your energy use to help you save money and reduce your environmental footprint.

• Open KBC Mobile
• Tap ‘Offer’
• Scroll to ‘Home & energy’ and then select ‘Energy insights’

This service is completely free of charge.

Eliq needs to know how much energy you use to provide you with customised energy insights. That’s why it requests the consumption data for your electricity and gas meters from the grid operator Fluvius.

Create an account at ‘My Fluvius’ and log in. Tap the ‘Request consumption’ button, enter your digital electricity meter’s EAN number and confirm your request.

After doing that, return to KBC Mobile by pressing the ‘Go to service provider’ button and complete connecting the meter. If you want to connect both your electricity meter and your gas meter, you have to go through this process twice.

Separate consent must be provided for each digital meter. Tap the three dots at the top right to go to the screen for managing the service and then tap ‘Add digital meter’. You can then give your consent to Fluvius to share data from your digital meters with Eliq.

Customers with analogue meters only get insights for their electricity consumption.

Tap the three dots at the top right of your screen, select ‘Notifications’ and then choose which notifications you want to receive.

We will share your name and address with Eliq. The first time you use this service, you will see a screen showing the information we share and a link to Eliq’s data protection statement.

Eliq uses these details to create a profile for you and provide you with energy insights.

If you have a digital meter, you can give your consent on the Fluvius portal to data being retrieved from the meters in your new home. The consent you gave to Fluvius for your old address is removed automatically when you move.

If you don’t have a digital meter, you only need to adjust the settings for your home’s profile and change the average annual consumption for your new home. You can do this by tapping the three dots at the top right of this service.

Please contact our helpdesk.

• Fill in the form and ask your question
• Call 016 43 25 30

Tap the three dots at the top right of this additional service to see all contact details should you have a question or problem.

Wondering how much your home or building plot is worth? The additional ‘Value your property’ service enables you to quickly and easily estimate the value of your home. Just answer a few questions and get an instant estimate generated by a digital model.

If you’re planning to sell your home and need a more accurate valuation, you can request a licensed estate agent from Immoscope's network to value it, completely free of charge and without obligation. They will then contact you within the week for an appointment.

KBC Mobile

• Log in to KBC Mobile
• Tap ‘Offer’
  
• Scroll to ‘Housing & energy’ and select ‘Value your property’

KBC Touch

• Log in to KBC Touch
• Select ‘Saving & Investments’ and go to ‘What are you searching for?’
  
• Tap or click ‘Estimated value of your property’

Both the estimate based on the digital model and the estimate from Immoscope are completely free of charge and without obligation.

An estate agent will give you an accurate idea of the value of your home. They base their valuation on experience and knowledge, as well as on the price of other properties that have been sold in your area.

You also get useful tips from a professional and receive quality service and the reassurance that you’re in safe hands if you decide to sell.

The digital model can estimate the value of houses and flats in Flanders, Brussels and Wallonia (but only land in Flanders and Brussels, provided the land in question already has an address).

It cannot be used to value non-residential real estate, such as retail property or offices.

Immoscope can currently only estimate the value of your property in Flanders.

If your property has undergone major changes in the past six months (for instance, you’ve just built your home), this information will not have been fed into the model. Once it has been, you can try again.

The tool uses a thousand different criteria to arrive at the estimated value, making it one of the best tools in the market. Moreover, the valuation is constantly updated, so the figure generated cannot be compared with a valuation carried out several years ago.

However, bear in mind that it is just a tool and that it only gives an idea of the valuation. If a valuer estimates the value of a property on-site based on a number of specific criteria that can only be determined there and then, that valuation will generally be more accurate.

You can always enter a property valuation of your own and save it in your dashboard. When you do so, however, the valuation is no longer automatically updated.

When you request a valuation, you agree to Immoscope processing your contact details and the address of your property and to that information being shared with three estate agents to enable the valuation to be carried out. You can see how Immoscoop handles your data in their data protection statement.

Please contact our helpdesk.

• Fill in the form and ask your question
• Call 016 43 25 30

Tap the three dots at the top right of this additional service to see all contact details should you have a question or problem.

You can use it to get tips and ideas for home and energy-efficiency improvements, and advice on what needs to be carried out first and in what order. You can provide various details for each step and get a realistic estimate of the cost as well as a custom renovation report with your simulation, tips and tricks, advice on grants and subsidies, and other useful information.

This report is sufficient to apply for a loan. Quotes from contractors are no longer needed.

We have partnered with Setle to provide the ‘Plan your renovation’ service. Setle closely monitors the latest trends in renovations, ensures the cost price simulation is in line with the market and provides you with simple and straightforward smart insights.

Learn more about Setle.

1. Log in to KBC Mobile
2. Tap ‘Offer’ at the bottom right of your screen
3. Go to ‘Home & Energy’ and tap ‘Plan your renovation’

This service is provided free of charge.

You can use it to plan a renovation for both apartments and houses in Belgium.

Once you’ve submitted all the relevant details, Setle will help you get started on the most important renovations.

Sure!

Please contact our helpdesk.

• Fill in the form and ask your question
• Call 016 43 25 30

Tap the three dots at the top right of this additional service to see all contact details should you have a question or problem.

The additional ‘Get a renovation quote’ service provides you with a number of options for properly insulating and renovating your home, helping you cut your energy bills. If you wish, our partner ‘Impact us today’ can then put you in touch with a reliable contractor where you can ask for a quote.

‘Impact us today’ has a network of contractors you can rely on to carry out sustainable renovations. It doesn’t carry out any of the work itself.

• Log in to KBC Mobile
• Tap ‘Offer’
• Scroll to ‘Home & energy’ and tap ‘Insulate your home’

If you don't know where to start with your renovation works, try our additional ‘Calculate your renovation’ service. You will also find this service under ‘Home & energy’.

If you have any questions about your quote and the works, contact the contractor directly or get in touch with our partner 'Impact us today'.

The contractor’s contact details can be found in the ‘Get a renovation quote’ service. You can see the details for ‘Impact us today’ by tapping the three dots at the top right of this service.

If you’re experiencing technical problems with the service itself, contact the KBC Helpdesk:

• Fill in the form and ask your question
• Call 016 43 25 30

Tap the three dots at the top right of this additional service to see all the relevant information on questions or problems.

You can use the ‘Certificates and inspections’ service to request certificates and inspections needed for the sale, rental or renovation of your property. Our partner ‘De Immowinkel’ will put you in touch with reliable experts from their network.
The following certificates and inspections can be requested: EPC certificates, asbestos certificates, heating oil tank inspections and electrical installation inspections.

‘De Immowinkel’ is an independent platform made up of property experts and owners. If you’d like to prepare your property for rent, renovation or sale, you can contact ‘De Immowinkel’ to request the certificates and services you need. Their experts will take care of matters and let you know they have the results, keeping things clear and convenient.

• Log in to KBC Mobile
• Tap ‘Offer’
• Scroll to ‘Home & energy’ and tap ‘Certificates and inspections’

If you have any questions about your certificate or inspection, contact the expert assigned to your request. Should you have a problem with the expert, contact our partner ‘De Immowinkel’.

The expert’s contact details can be found in the ‘Get a renovation quote’ service. You can see the details for ‘De Immowinkel’ by tapping the three dots at the top right of this service.

If you’re experiencing technical problems with the service itself, contact the KBC Helpdesk:

• Fill in the form and ask your question
• Call 016 43 25 30

Tap the three dots at the top right of this additional service to see all the relevant information on questions or problems.

It lets you quickly top up your or somebody else’s Pay&Go card.

You don’t need to be a customer with us to use this service. If you’re not, you just pay for your Pay&Go top-up using the Bancontact app.

• Open KBC Mobile
• Tap ‘Additional services > Proximus’
• Pick the card you want to top up 
• Choose the amount
  

Please contact our helpdesk.

• Fill in the form and ask your question
• Call 016 43 25 30

Tap the three dots at the top right of this additional service to see all contact details should you have a question or problem.

This service lets you quickly and easily top up your or someone else’s Orange Tempo prepaid card without having to sign in with Orange every time.

1. Open KBC Mobile
2. Tap ‘Additional services’ and log in
3. Open ‘Orange’

You must have an active Orange Tempo prepaid card.
If you’ve received a new SIM card from Orange, you’ll need to activate it first. Learn more on Orange’s website.
 

1. Open KBC Mobile
2. Tap ‘Additional services’ and log in
3. Open ‘Orange’
4. Enter the phone number you want to top up and for how much
5. Pay for the top-up using KBC Mobile
6. Get a text message confirming the top-up (if you topped up someone else’s card, they’ll also get texted)

Please contact our helpdesk.

• Fill in the form and ask your question
• Call 016 43 25 30

Tap the three dots at the top right of this additional service to see all contact details should you have a question or problem.

It lets you quickly and easily top up your or someone else’s BASE prepaid card without having to log in to your BASE account.

Open KBC Mobile and tap ‘Additional Services’ followed by ‘BASE’.

You need an active BASE prepaid card.

If you’ve received a new SIM card from BASE, you’ll need to activate it first. Learn more about using your prepaid card on the BASE website.
 

• Open KBC Mobile
• Tap ‘Additional services’ and log in
• Select ‘BASE’
• View two screens with details of the service (the first time you use it)
• Choose the amount you want to put on your card or enter another BASE mobile number to top up someone else’s card
• Pay for the top-up using KBC Mobile
• Get a text message confirming the top-up (if you topped up someone else’s card, they’ll get the text message)

In very exceptional cases, it may take BASE 24 hours to carry out the top-up.  

Please contact our helpdesk.

• Fill in the form and ask your question
• Call 016 43 25 30

Tap the three dots at the top right of this additional service to see all contact details should you have a question or problem.

iChoosr organises group buying schemes that are designed to secure cheaper energy contracts for retail customers.

Although you don’t know at the outset whether you’ll be offered a suitable contract (in terms of price and energy supplier), you do have the power of the group behind you. You have the freedom to decide each year whether or not to participate again in any new scheme.

A new group buying scheme starts on Oct. 8, 2024. You can sign up to it without obligation after which you’ll receive a personal proposal on  Oct. 25. You then have a month to decide whether to join the scheme.

The energy supplier will be determined at an auction organised by iChoosr on Oct. 9. The supplier offering the best energy deal is selected.

You don't have to arrange the switch, iChoosr does everything for you. Your new contract can start anytime between 1 January 2025 and 1 August 2025.

100% renewable electricity and/or gas from sources in Belgium.

Helena gives you quick and easy access to your medical data, such as your vaccination certificates, lab results and prescriptions, which you can see right from KBC Mobile.

• Open KBC Mobile
• Tap ‘Additional services’, scroll to ‘Administration’ and select ‘Your medical data’
  
• Tap ‘Go to Helena’ and then ‘Log in for free’
• Register on the Helena Care website using itsme® or your e- ID, or use an activation code from your GP

Frequently asked questions can be found on Helena’s website.

You may receive this error message when trying to log in to a government website using a mobile web browser. Make sure your browser is not in private browsing mode and, if it is, turn it off (check your device’s user guide to see how).

Only you can access your medical file and no data is shared with KBC. You can also log in securely using itsme®.

You need to be at least 18. If the service is not available to you, you will be informed as soon as you tap the ‘COVID-19’ tile in KBC Mobile.

Please contact our helpdesk.

• Fill in the form and ask your question
• Call 016 43 25 30

Tap the three dots at the top right of this additional service to see all contact details should you have a question or problem.

Your digital safe is where you store valuable and confidential details like passwords, credit card numbers, warranties and diplomas. You decide what to share with others.

1. Open KBC Mobile
2. Tap ‘Additional services’ and log in
3. Select ‘Digital safe’
4. Tap ‘Open your digital safe’

The contents of your digital safe are encrypted. Only you have access.

1. Open KBC Mobile
2. Tap ‘Additional services’ and log in
3. Select ‘Digital safe’
4. Enter your password to open your digital safe

We’ll only use your e-mail address to send you a link to change your password.

You need to set a password when setting up your digital safe for the first time. You’ll only need it afterwards if you want to install KBC Mobile and your digital safe on another device.

Tap ‘Forgot password’ to get an e-mail with a link to change your password.

1. Go to ‘Manage’ in your digital safe
2. Tap ‘Stop using your digital safe’

You can only share information with people who also have access to your digital safe; This is to ensure that no one else can view this information.

1. Select the information you would like to share.
2. Send an invitation to the person with whom you would like to share this information.
   
3. As soon as your invitation is accepted, you must confirm that the right person has accepted your invitation.
   
4. In your contacts, you will now see the person with whom you are sharing information.

No, you can’t do this for now.

No, you can’t do this for now. However, you can already share any information you like with your partner.

You must be at least 18 years of age and a KBC customer.

If you have a KBC Plus Account, you have unlimited access to the features and options provided by the digital safe.

If you don’t have a KBC Plus Account, you can still use all the features and options of the digital safe, but document and photo uploads are limited to 5MB.

• In KBC Mobile, tap the account you would like to change
• Tap the three dots at the top right
• Tap ‘Settings’ In the ‘Account type’ section, you can change the account type to a KBC Plus Account. Please note: KBC Plus Accounts are subject to a fee.
  Learn more about the KBC Plus Account
   

Please contact our helpdesk.

• Fill in the form and ask your question
• Call 016 43 25 30

Tap the three dots at the top right of this additional service to see all contact details should you have a question or problem.

eBox is the digital mailbox that every citizen can use for accessing their government documents, and where all pension, social security and other official documents are centralised. Further down the line, documents from private organisations will be included too.

KBC Mobile lets you:

• link your eBox to it after registering just once
• quickly access and download eBox documents without having to repeatedly log in to the government’s portal
  

• On the home screen, tap ‘Additional services’
• Log in
• Tap ‘eBox’

No. The first time you use eBox in KBC Mobile, you will need to log in to the government’s portal the same way that you log in to online government services (using the itsme app or your tokens). You will then see your eBox documents in KBC Mobile.
For security reasons, we’ll regularly ask you to renew the link.

Yes, you can, Once you’ve opened an eBox document, tap the icon at the top right to save the document.

No, they remain accessible in KBC Mobile.

If you have enabled receiving notifications in KBC Mobile, you’ll be alerted as soon as a new eBox document is available.

No, KBC can at no time access the content of your eBox documents.

Yes, you can, Find out how at www.doemaardigitaal.be.

Please contact our helpdesk.

• Fill in the form and ask your question
• Call 016 43 25 30

Tap the three dots at the top right of this additional service to see all contact details should you have a question or problem.

Qualified electronic registered delivery is an electronic delivery service that meets a number of additional legal requirements, including those relating to the identification of the sender and the addressee.

The Ipex registered e-mail is not a qualified service and, therefore, not automatically equated with the paper registered letter. This means that, if there is a dispute, you have to prove that the (identified) addressee actually received the registered e-mail. That’s why you have to be sure that the e-mail address used is correct (i.e. as it appears on the website, previous communications, business cards or invoices).

It also means that an Ipex registered e-mail is not suitable if the law requires a qualified electronic registered delivery service to be used (for example, when cancelling an insurance contract).

No, the Insurance Act stipulates that for an insurance contract to be cancelled, a qualified electronic registered delivery service must be used. The registered e-mail in KBC Mobile does not meet this requirement.

Your insurance company may therefore refuse a cancellation request sent by Ipex registered e-mail.

KBC Mobile lets you:

• Create and send registered e-mails
• Add attachments to your registered e-mails
  • Photos taken using your phone’s or tablet’s camera
    
  • Various other types of files (DOC, XLS, PNG, JPG, PDF, etc.)
    
• See the status of any registered e-mails you’ve sent

A registered e-mail provides certainty about the content, the sender, when it was sent, the delivery to and receipt by the recipient.

For each registered e-mail, a record is kept of:

• When you sent it
• When it was delivered to the recipient
• When the recipient accepted or rejected it
  

Open KBC Mobile, tap ‘Additional services’, scroll to ‘Administration’ and select ‘Registered e-mails’.

No, you don’t.

No, they’re delivered by our partner, IPEX, a firm whose specialities include registered e-mail delivery.

We forward your registered e-mails to IPEX, which in turn transmits them to the addressee.

1. Enter the recipient’s name and e-mail address
   Check that you’ve provided the correct e-mail address
2. Enter the subject
3. Write the message you want to send to the recipient (optional) and/or add attachments (including pictures taken with your phone or tablet)
4. Pay for your registered e-mail using KBC Mobile to have IPEX deliver your e-mail (and automatically get a copy of it)
5. If you’ve sent a registered e-mail for your business, check your mailbox for an invoice from IPEX.

The main view of our registered e-mail service in KBC Mobile always shows you the latest status of your registered e-mail. There’s also a link to a full history of your IPEX registered e-mails.

When the status of a registered e-mail changes, IPEX informs you by e-mail.

No, you can send registered e-mails to anyone who has an e-mail address.

Recipients get an e-mail telling them that a registered e-mail has been sent to them. As with registered postal mail, recipients of registered e-mails can choose whether or not to accept them.

If they do, they receive a second e-mail with a link to download the actual registered e-mail.

They see the registered e-mail (and any attachments) and the sender’s name and e-mail address.

Recipients have 15 days to download or refuse registered e-mails, after which they expire.

Neither we nor IPEX store the contents of your registered e-mails. Only you and the recipient can see your personal data, sensitive content or registered e-mail delivery details.

You pay 4.85 euros for each registered e-mail you send via KBC Mobile.

Please contact our helpdesk.

• Fill in the form and ask your question
• Call 016 43 25 30

Tap the three dots at the top right of this additional service to see all contact details should you have a question or problem.

This Additional service lets you use Cera’s services, even if you’re not a Cera member.

Already a Cera member?

If you are, you can check how many cooperative shares you have, buy more Cera shares, change your income account, apply to sell your shares in the first half of the year and view the Cera website. If you have shares worth over 600 euros, you can also order member benefits. You can also create a gift voucher for ‘E’ shares.

Not a Cera member? 

You can buy Cera shares and view the Cera website. You can also create a gift voucher for ‘E’ shares.

• Open KBC Mobile
• Tap ‘Additional services’ and log in
• Tap ‘Cera’ and agree to the terms and conditions (just once).

Please contact our helpdesk.

• Fill in the form and ask your question
• Call 016 43 25 30

Tap the three dots at the top right of this additional service to see all contact details should you have a question or problem.

Kom op tegen Kanker is a non-profit organisation that seeks to prevent, fight and alleviate cancer.

It provides an easy way to donate money to Kom op tegen Kanker.

• Open Mobile
• Tap ‘Additional Services’ > ‘Kom op tegen Kanker’
• Choose the amount you want to donate

To calculate the carbon footprint of your purchases, we use emission factors specific to the category of your purchase and the country where you made your purchase. The amount of your purchase is multiplied by the emission factor determined for the category of your purchase. We do this by collaborating with our partner ‘Connect Earth’.

Example

• If every euro spent on groceries in Belgium corresponds to 0.3 kg of CO₂
• And you spend 20 euros in a supermarket
• We increase your footprint by 6 kg of CO₂ (0.3 x 20)

Remember that, even if you spend the exact same amount of money, your footprint can vary widely depending on where you spend it. When buying bread from the local baker, for instance, your footprint could be 4 kg of CO₂. That’s why we only provide an estimate of your carbon footprint. This calculation method is also commonly used in the industrial sector and the academic world.

While the categorisation of retailers allows us to calculate your estimated footprint as accurately as possible, we need to point out that, since we don’t know exactly what items you purchased, the CO₂ figures given in the app are only estimates.

Connect Earth is a leading company specialising in environmental data tools that works with banks to offer transparent insights into their carbon footprint, including estimates of the carbon footprint per transaction. Their tools use methods that are also used in the industrial sector and the academic world.
Good to know: Connect Earth will not use your carbon footprint data for any other purposes or sell it to other parties.

The data used by Connect Earth to calculate your carbon footprint is used exclusively for this calculation.
Connect Earth will not use this data for any other purposes or sell it to other parties.

Connect Earth does not know exactly what you purchased. They can merely make an estimate of your footprint based on the category of the retailer where you made your purchase. These estimates are based on the environmental impact of products and services in a given sector.

Some examples

1. Groceries
   When you buy something in a supermarket, the estimate is based on the environmental impact of an average shopping basket in the country where you made your purchase. Aspects factored into this impact include production, packaging and transportation. This data allows us to estimate your footprint based on your spending, without needing detailed information on every item you purchased.
2. Petrol station
   When you refuel your car, we know exactly how much fuel you purchased, allowing us to accurately calculate the corresponding footprint.
3. General online retailers (such as Amazon)
   When you shop at general online retailers like Amazon, which sell many different items, we again assess the environmental impact of an average shopping basket, and your carbon footprint will therefore again be a rough estimate.

It is important to know that these kinds of purchases generally only make up a small fraction of a person’s total carbon footprint, as the lion’s share is attributable to purchases such as travel, energy and food.

The estimates in the app give a general idea of your purchases’ environmental impact.

The accuracy of the estimates depends on the quality of the underlying data and the completeness of sector averages. While most users find the estimates enough to gain a better understanding of their environmental impact, the estimates should be regarded as well-founded rather than accurate.

Some 60% to 70% of the world’s CO2 emissions today are directly or indirectly related to household consumption. So collectively we can make a big difference in combating climate change by contributing to more sustainable consumption and production of goods.

We calculate your carbon footprint when you select ‘Extra convenience’. You can disable the extra convenience feature by tapping your settings, scrolling to ‘Security and privacy’ and tapping ‘Privacy’, then ‘Extra convenience’ and turning it off.
Don’t forget that a number of other services in KBC Mobile will also be deactivated when you turn off ‘Extra convenience’.

All current accounts held in your name.

No, we only use your KBC accounts to work out your carbon footprint.

No, we only use your personal accounts to work out your carbon footprint.