Your KBC Credit Card
Enjoy the convenience of quick and easy payments whenever and wherever you want with the KBC Credit Card, including various types of insurance cover and warranties.
Benefits of a KBC Credit Card
With a KBC Credit Card, you have a great deal of flexibility at your fingertips, whenever and wherever you need it. And you can tailor your credit card entirely to your own needs:
Set your own limit
Spread your repayments any which way
Choose from various free insurance and services packages, such as the: Travel Package and the Shopping Package
Or choose the Luxury Package and enjoy all kinds of perks
Travel with peace of mind with your Travel Package
Forced to cancel your trip? Damage to your holiday hire car? Just arrived at your destination but your luggage didn’t? Don’t worry, the free Travel Package has you covered:
Cancellation of your trip
Having to cancel or cut your trip short is never fun. Luckily, your KBC Credit Card includes Travel Cancellation cover, which can help you get back some of the travel expenses you incurred.
Covered
Expenses incurred of up to 10 000 euros per insurance year for all the insured combined, if your trip is cancelled or cut short due to:
Sudden illness, accident or death of the person signing up to the package (‘member’), a family member to the second degree or a person living under the same roof who is a dependent of the ‘member’ for tax purposes or over whom the ‘member’ has custody
Serious material damage to the main residence of the ‘member’
Denial of necessary vaccinations for medical reasons, whether known in advance or not
Denial of a visa despite the fact that the correct procedure was followed and the insured has never been refused a visa before
Not covered
Business trips
Transport not used to travel to and from the holiday destination
Cancellation or interruption due to medical conditions or injuries that existed at the time the trip was booked
Claim events due to excessive consumption of alcohol, drugs or medication not prescribed by a doctor
Etc.
A complete overview of cover provided and exclusions can be found in the general conditions.
Get reimbursed for hire car excess charges
If you’re on holiday and your hire car gets damaged or stolen and there is an excess in the car’s insurance, that excess will be reimbursed.
Covered
You can claim on the Hire Car Excess cover if:
You rent a vehicle abroad for personal use for no more than 30 days
The rental company is a professional rental company
The rental contract may be entered into in Belgium
This cover reimburses the excess if it amounts to at least 100 euros. The maximum amount of compensation is 2 500 euros per claim event and per insurance year
Not covered
Any hire trailer excess
Damage that was caused before or after the agreed hire period
Use of the hire car for professional purposes
Etc.
A complete overview of cover provided and exclusions can be found in the general conditions.
Luggage been delayed? You’ll be reimbursed for any urgent purchases you have to make
If your luggage arrives later at the airport and you have to buy new clothes and toiletries as a result, this cover reimburses you for any urgent purchases you need to make while waiting for your luggage.
Covered
Purchases that are not refunded by the airline:
Luggage delayed for more than 4 hours: compensation of up to 250 euros per trip for all the insured
Luggage delayed for more than 48 hours: additional compensation of up to 500 euros per trip for all the insured
Not covered
If you failed to hand over your luggage on departure or it was checked in too late
When you fail to collect your luggage
Etc.
A complete overview of cover provided and exclusions can be found in the general conditions.
Protect your purchases with your Shopping Package
Got a rip in your new skirt? Was your laptop stolen? Did something go wrong with your online purchase? Or did the food processor break after three years? Don’t worry, the free Shopping Package has your back:
Protect your purchases against damage or theft.
Ripped your skirt when getting up from your chair or had your laptop stolen from the boot of your car? With Purchase Protection cover, your purchased items are covered for damage or theft.
Covered
You can claim on the Purchase Protection cover for:
Accidental damage
Aggravated theft of your purchased items
Up to 90 days after the date of purchase or delivery
Insured items purchased online (cover is always provided from the date of purchase)
Additional conditions:
The items are new and have been sold by a professional vendor
The items are intended for personal use
The value of the insured items is at least 50 euros (VAT included, excluding postage and delivery costs)
The repair costs or the new price of your insured item will be reimbursed up to 3 000 euros per claim event and per insurance year. If the repair costs exceed the new replacement value, only the new replacement value will be reimbursed.
Not covered
The main excluded items are:
Money
Foreign currencies
Traveller’s cheques
Marketable securities
Mobile phones
Second-hand or used goods
Jewellery, watches
Furs
Works of art
Etc.
A complete overview of cover provided and exclusions can be found in the general conditions.
Get an additional two years’ warranty beyond the statutory period.
Has your appliance or device been damaged after the statutory warranty has expired? With Extended Warranty cover, you get an additional two years’ warranty for newly purchased appliances or devices.
Covered
Extended Warranty cover applies to the following categories:
White goods: electrical and electronic household appliances
Brown goods: audio, TV and video appliances
Grey goods: computer products and accessories
DIY equipment: any electrical and electronic DIY equipment for use in the home
The repair costs or the new price of your insured item will be reimbursed up to 3 000 euros per claim event and per insurance year. If the repair costs exceed the new replacement value, only the new replacement value will be reimbursed. i.e. the new-for-old value on the day of the claim.
Not covered
Exclusions include:
Any deliberate damage caused by the insured or members of their household
Loss or unaccountable disappearance
Damage during transport
Normal wear and tear
Superficial/cosmetic damage such as scratches or dents
A defect in the insured item covered by the statutory warranty
Etc.
A complete overview of cover provided and exclusions can be found in the general conditions.
Protect your purchases against damage or theft
Ripped your skirt when getting up from your chair or had your laptop stolen from the boot of your car? With Purchase Protection cover, your purchased items are covered for damage or theft.
Covered
You can claim on the Purchase Protection cover for:
Accidental damage
Aggravated theft of your purchased items
Up to 90 days after the date of purchase or delivery
Insured items purchased online (cover is always provided from the date of purchase)
Additional conditions:
The items are new and have been sold by a professional vendor
The items are intended for personal use
The value of the insured items is at least 50 euros (VAT included, excluding postage and delivery costs)
The repair costs or the new price of your insured item will be reimbursed up to 3 000 euros per claim event and per insurance year. If the repair costs exceed the new replacement value, only the new replacement value will be reimbursed.
Not covered
The main excluded items are:
Money
Foreign currencies
Traveller’s cheques
Marketable securities
Mobile phones
Second-hand or used goods
Jewellery, watches
Furs
Works of art
Etc.
A complete overview of cover provided and exclusions can be found in the general conditions.
Enjoy that little bit extra with the Luxury Package
You know how to enjoy the perks of life. With the Luxury Package, you choose ultimate comfort. Or how about a Personal Lifestyle & Travel Manager who’ll do just about anything for you – from planning your exclusive trips to shopping for your designer wardrobe. Oh, and did we mention access to all airport lounges worldwide? Interested?
Good to know
KBC Credit Card
Read this information carefully before taking out this insurance
- Shopping package information document
- General conditions applying to the shopping package
- Travel package information document
- General conditions applying to the Travel package
KBC Plus Account
The KBC Credit Card is a credit card issued by: KBC Bank NV, with registered office at Havenlaan 2, 1080 Brussels, Belgium. VAT BE 0462.920.226, RLP Brussels, FSMA 026 256 A.
The KBC Flex Budget facility is an open-ended credit facility linked to the KBC Credit Card and used as an additional means of drawing credit.
Lender and card issuer: KBC Bank NV. Subject to your card or credit application being approved by KBC Bank NV.
All insurance cover referred to is subject to Belgian law. This insurance cover is a class-16 product (financial loss insurance).
KBC Bank has taken out Travel Package insurance with KBC Insurance. You are only entitled to compensation if you were already signed up to this insurance at the time of booking and paying for the travel or rental vehicle in the relevant contract and you were still covered by the insurance at the time of the claim event. You therefore must hold an active credit card and still be signed up to this Travel Package without interruption.
KBC Bank has taken out Shopping Package insurance with KBC Insurance. You are only insured if you were holding an active credit card and were still signed up to the package without interruption from the time the purchase was made until the claim event occurred.
The insurance ends by operation of law when the contract between KBC Bank NV and the insurer is terminated.
Credit card holders can sign up to the Shopping Package or the Travel Package at any time. Insurance cover starts on the first hour of the day following membership and lasts for a period of at least one year. After this period, you can withdraw from the insurance at any time by going through the digital process in KBC Mobile or by having its cancellation registered at a KBC Bank branch.
The conditions of cover are available from any KBC branch or at www.kbc.be/en/creditcard. The applicable general conditions alone determine your right to compensation from the insurer. The complete list of exclusions can be found in the general conditions.
Your intermediary is the first point of contact for any complaints you may have. If no agreement can be reached, please contact KBC Complaints Management, Brusselsesteenweg 100, 3000 Leuven, complaints@kbc.be, tel. 016 43 25 94 or ombudsman@ombudsfin.be, www.ombfin.be. For complaints about insurance, you can contact the Belgian insurance industry's ombudsman service: Ombudsman van de Verzekeringen, de Meeûssquare 35, 1000 Brussels, info@ombudsman-insurance.be, www.ombudsman-insurance.be. This does not affect your legal rights.