Frequently asked questions about your lease vehicle: damage and accidents
What should you do if your lease vehicle is damaged or involved in an accident? Find the answers to your questions below and drive with peace of mind.
If you are in an accident, make sure you are safe first. If anybody has been hurt, call the emergency number 112 (ambulance and fire brigade).
If you are not insured through KBC Autoleasee (i.e. your lease contract does not include insurance and risk arrangement), you should contact your fleet manager as soon as possible in the event of an accident or damage.
Technical repairs must be carried out by approved distributors for your make of vehicle or garages in Belgium. You can find a list of these distributors on your car manufacturer’s website.
Bodywork repairs must be done at bodywork repair shops approved by KBC Autolease. Be sure to check the list of approved bodywork repair shops.
Is assistance included as part of your lease?
If so, contact KBC Autolease Assistance on + 32 2 347 39 02. This service is available 24/7.
KBC Autolease is partnered with VAB to provide roadside assistance.
You are entitled to assistance if your vehicle is immobilised due to:
- Breakdown
- An accident
- Theft or attempted theft
- Vandalism
- Fire
- A stolen number plate
Don’t have roadside assistance included in your lease?
Contact your fleet manager.
Insurance and risk arrangement are included in your lease
Book an appointment (online) with Carglass or Autoglass Clinic. They can repair chips in your vehicle’s window or replace it if necessary. This does not require you to file a claim with KBC Autolease.
Insurance and risk arrangement are not included in your lease
Contact your fleet manager.
To report an accident involving another party, you must submit a correctly completed European Accident Statement to KBC Autolease.
- Complete the European accident statement fully and correctly
- Sign the statement – both drivers must sign
- Scan the accident statement and e-mail it to schadedienst@kbcautolease.be
- Make an appointment with an approved bodywork repairer for the repair
KBC Autolease will open a file and take care of the administration.
If you want to report a new accident where you are the only one involved, fill in the ‘Form to report an accident not involving others’ online. Completing a European accident statement is unnecessary.
We'll send you an e- mail confirming receipt of your claim and finish processing your file.
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